Kelvin Graham
New Haven
Summary
Skilled HVAC technician with a strong foundation in personal training and photography. Demonstrated ability to enhance client experiences through tailored solutions and creative approaches. Focused on achieving excellence and embracing new challenges in various industries.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Concierge/Doorman
PBM LLC
New York
2020.08 - Current
- Coordinated transportation arrangements for guests and visitors.
- Managed guest inquiries and resolved issues promptly and professionally.
- Managed secure delivery of incoming mail and packages.
- Resolved customer complaints efficiently, ensuring satisfactory resolutions.
- Directed incoming calls and messages to appropriate staff and residents, facilitating effective communication.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Trained new staff members on proper policies and procedures related to customer service delivery.
- Responded promptly to customer inquiries via telephone, email, or face-to-face, maintaining a friendly demeanor.
HVAC Technician
Figlia & Sons
New York
2010.11 - 2021.07
- Diagnosed HVAC system issues using specialized tools and equipment.
- Performed routine maintenance on HVAC units, prolonging equipment lifespan and ensuring optimal performance.
- Installed heating and cooling systems in residential and commercial buildings, enhancing comfort and energy efficiency.
- Collaborated with team members to efficiently complete complex installations, improving overall project timelines.
Education
Associate of Science - Business Administration And Management
St. John's University
Jamaica, NY1999-05
Skills
- Customer service
- Issue resolution
- Guest logistics
- Logistics management
- Complaint management
- Staff training
- Guest relations
Certification
NASM PT certificate
Affiliations
Photography
Timeline
Concierge/Doorman
PBM LLC
2020.08 - Current
HVAC Technician
Figlia & Sons
2010.11 - 2021.07
Associate of Science - Business Administration And Management
St. John's University