Ettan Itwaru
Ozone Park
Summary
Dedicated Phlebotomist, EKG & CNA attentive to hospital protocols for handling Medical samples and patient information. Entry level in venipuncture and capillary puncture, specimen storage and quality assurance. Consistently relieves patient anxieties and maintains safety.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Concierge/Doorman
Robert Livingston, Akam Real Estate
07.2015 - Current
- Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
- Streamlined communication between departments, ensuring efficient service delivery to guests.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Maintained accurate and up-to-date records of guest information.
Concierge/Doorman
Bryant Park Place, Key Real Estate
03.2013 - 07.2015
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
- Streamlined communication between departments, ensuring efficient service delivery to guests.
- Implemented effective organizational systems to manage incoming requests and track progress on outstanding tasks.
- Served as a reliable resource for fellow team members seeking guidance or assistance in completing tasks related to guest services.
Owner/Operator Truck Driver
Yogi I Express
02.2012 - 03.2013
- Boosted customer satisfaction by ensuring timely and accurate deliveries, maintaining open communication with clients.
- Enhanced operational efficiency by performing routine maintenance checks on the truck and equipment.
- Streamlined delivery process by planning optimal routes, considering fuel costs and traffic conditions.
- Established strong working relationships with dispatchers, resulting in improved coordination and scheduling.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Promoted a safe work environment by adhering to company policies and federal regulations governing commercial vehicle operations.
College Administrative Assistant
Borough Of Manhattan Community College
05.2009 - 02.2012
- Enhanced office efficiency by implementing new filing systems and streamlining administrative processes.
- Supported college staff with scheduling, event planning, and travel arrangements for conferences and meetings.
- Boosted student satisfaction by promptly addressing inquiries and providing accurate information on college policies and procedures.
- Collaborated with faculty to develop course schedules, ensuring optimal use of campus resources and minimal scheduling conflicts.
- Managed the distribution of important communications between administration, faculty, and students via email or campus announcements.
- Contributed to a positive work environment through active participation in departmental meetings and professional development opportunities.
Education
No Degree - Phlebotomy, EKG, CNA Program
Austin Medical Assistant Training School
Forest Hills, NY02.2024
Associate of Applied Science - Accounting
Borough of Manhattan Community College of The City University of New York
New York, NY05.2013
High School Diploma -
John Adams High School
Ozone Park, NY05.2004
Skills
- Specimen Preparation
- Venipuncture
- Infection Control
- Patient confidentiality
- Paperwork Processing
- Medical Testing
- Medical Records Maintenance
- Patient preparation
- HIPAA Compliance
- Recording data
- Quality Assurance
- Customer Service
- Reservations Management
- Transportation Coordination
- Guest Relations
- Vendor interaction
Certification
- Phlebotomy Training - Expect to be certified by 03/2024
- EKG Training, Expect to be certified by - 4/2024
- CNA Training, Expect to be certified by -5/2024
Timeline
Concierge/Doorman
Robert Livingston, Akam Real Estate
07.2015 - Current
Concierge/Doorman
Bryant Park Place, Key Real Estate
03.2013 - 07.2015
Owner/Operator Truck Driver
Yogi I Express
02.2012 - 03.2013
College Administrative Assistant
Borough Of Manhattan Community College
05.2009 - 02.2012
No Degree - Phlebotomy, EKG, CNA Program
Austin Medical Assistant Training School
Associate of Applied Science - Accounting
Borough of Manhattan Community College of The City University of New York
High School Diploma -
John Adams High School
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