Sanih Capric
Staten Island,NY
Summary
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Concierge/Doorman
Douglass Elliman
- Meet and greet guests personally in a welcoming manner upon arrival
- Continually monitor all areas with security cameras to ensure the safety of all residents
- Responsible for receiving/sending of all mail and packages for residential units and ensuring all records of mail and packages are logged using Building Links application
- Arranged transportation upon request for residents
- Monitored and controlled building access and remained vigilant of non-residents' purpose for being on property
- Orchestrated building safety measurements to maintain security and protect residents
- Assisted with package deliveries by logging receipt of packages delivered and notifying residents for pickup
- Acknowledged and greeted building residents and guests with courtesy and urgency by opening doors and offering assistance.
Concierge/Doorman
Related Companies
- Meet, greet and direct residents & guests in a courteous and professional manner
- Monitor lobby traffic/security cameras for suspicious activity
- Record incoming deliveries and packages using Yardy software
- Communicate concerns and delegate actions if needed to staff members and/or property management.
Sales Representative
Retro Fitness
- Greet and accommodate all gym members and guests
- Managed sales and contracts/memberships
- Responded to all phone, email and in-person inquiries
- Assisted with upkeep and ensuring safety standards met for members and staff.
MARKETPLACE F.E
Healthfirst Insurance
08.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Providing assistance with obtaining health insurance policies through A.C.A Marketplace
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Calling 75 prospects minium per day in attempt to soliciting health insurance programs through the marketplace ( Medicaid, Medicare, Essential plan)
Insurance Agent
AJ Health&Life
01.2022 - 05.2023
- Determined client needs and financial situations by listening and scheduling fact-finding appointments
- Approached potential clients by using direct marketing mailings and phone contacts
- Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance
- Exceeded corporate quotas for monthly policy sales
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation
- Maintained high standards of customer service by building relationships with clients
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Concierge/Doorman
The Gantry
01.2018 - 07.2019
- Approached all encounters with residents, guests, and colleagues in a gracious, attentive, courteous, and service-oriented manner
- Communicated resident concerns to property management and company
- Monitored security systems and cameras, conducted inspections of the property for vandalism, damage, and safety
- Reported any misconduct, incidents, and damages to property management for attention and repair
- Observed all lobby traffic and alerted residents to arriving guests and deliveries.
Waiter
Excelsior Grand
01.2014 - 01.2018
- Ensured guest satisfaction and high level of service
- Trained new staff members on restaurant procedures and workflows
- Monitored and assisted with event organization and setup for all occasions.
Education
High School Diploma -
New Dorp High School Corporate Academy
Staten Island, N.Y.07.2018
Skills
- Report preparation
- Sales expertise
- Complaint resolution
- Insurance sales expertise
- Policy management
- Client Service
- Life insurance
- Health insurance
- Highly Adaptable
- Excellent Multitasking
- Proactive attitude
- Telephone Etiquette
- Hospitality
Certification
- Life/Health
- Security Guard
Languages
Albanian
Limited Working
Timeline
MARKETPLACE F.E
Healthfirst Insurance
08.2023 - Current
Insurance Agent
AJ Health&Life
01.2022 - 05.2023
Concierge/Doorman
The Gantry
01.2018 - 07.2019
Waiter
Excelsior Grand
01.2014 - 01.2018
Concierge/Doorman
Douglass Elliman
Concierge/Doorman
Related Companies
Sales Representative
Retro Fitness
High School Diploma -
New Dorp High School Corporate Academy
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