Judy Rayburn
Tampa,FL
Summary
Results-driven customer service professional with a strong commitment to delivering exceptional support and cultivating positive client relationships. Demonstrated expertise in surpassing performance metrics and efficiently resolving customer issues. Passionate about providing high-quality assistance and dedicated to ensuring customer satisfaction. Proven track record of consistently exceeding expectations in a fast-paced, customer-focused environment.
Overview
17
17
years of professional experience
Work History
CUSTOMER RESEARCH ANALYST
Superior Searches LLC
01.2016 - 01.2023
- Company Overview: Municipal Lien Search Company
- Tampa Fl
- Extensive research of properties to uncover unrecorded liens that may impact a property after closing
- These violations include and are not limited to unpaid property taxes, utilities, solid waste, special assessments, permitting, code enforcement liens, special assessments costs, attached to a property
- Established contacts for multiple Counties and Cities throughout the state of Florida Delivered each lien search 20 days prior to closing to ensure accurate data and possible issues that may need resolved prior to closing
- Analyzed customer data to identify trends and improve service quality
- Managed client accounts by developing personalized service plans and resolving issues
- Prepared detailed reports on customer feedback and satisfaction metrics
- Responded to customer inquiries and resolved complaints in a timely manner
- Assisted with training new customer service representatives and providing ongoing support
- Municipal Lien Search Company
- Tampa Fl
CUSTOMER MASTER DATA PROCESS SPECIALIST
COCA COLA REFRESMENTS
01.2011 - 01.2016
- Company Overview: Brandon Fl
- Managed and optimized master data processes for a Fortune 500 company
- Lead, participate and execute Strategic Initiatives as the process subject matter expert
- Fielded sales issues and complaints for the Southeast Territory, with a turnaround time of less than 24 hours
- Implemented data quality standards and conducted data analysis to improve processes
- Collaborated with cross-functional teams to streamline data entry and maintenance
- Led projects to enhance data integration and data migration processes
- Utilized data management tools to ensure accuracy and consistency in data processing
- Develop training and education materials to be used by field sales personnel and other groups within the organization
- Brandon Fl
CUSTOMER MASTER DATA AUDITOR
C0CA COLA ENTERPRISES
01.2008 - 01.2011
- Company Overview: Brandon Fl
- Performed data audits to ensure accuracy of customer master records
- Identified and resolved data discrepancies in customer information
- Collaborated with cross-functional teams to streamline data processes
- Maintained documentation of data audits and compliance procedures
- Provided training and support to team members on data management best practices
- Brandon Fl
CUSTOMER MASTER DATA REPRESENTATIVE
Coca Cola Enterprise
01.2006 - 01.2008
- Company Overview: Brandon Fl
- Utilized SAP systems to input and update customer master data
- Assisted with incoming calls to field customer assistance requirements and directed calls to corresponding departments
- Input Master Data elements required to establish customers in A/R financial system transition from AS400 to SAP, the largest A/R implementation to date
- Established and maintained customer hierarchies and relationships
- Worked with internal business organizations to identify process improvement and error reduction opportunities
- Brandon Fl
Education
BUSINESS MANAGEMENT -
Hillsborough Community College
Tampa, Fl01.1995
LICENSE REAL ESTATE AGENT -
Bob Hogue Real Estate Institution
Tampa, Fl01.1995
Skills
- Customer Relationships Management
- Data Entry
- Communication
- Problem-solving
- Empathy
- Conflict resolution
- Adaptability
- Active listening
- Teamwork
- Computer Skills
- Microsoft Word
- Excel
- Outlook
- SAP FICO
- Gmail
- Iphone
- Quickbooks
Timeline
CUSTOMER RESEARCH ANALYST
Superior Searches LLC
01.2016 - 01.2023
CUSTOMER MASTER DATA PROCESS SPECIALIST
COCA COLA REFRESMENTS
01.2011 - 01.2016
CUSTOMER MASTER DATA AUDITOR
C0CA COLA ENTERPRISES
01.2008 - 01.2011
CUSTOMER MASTER DATA REPRESENTATIVE
Coca Cola Enterprise
01.2006 - 01.2008
LICENSE REAL ESTATE AGENT -
Bob Hogue Real Estate Institution
BUSINESS MANAGEMENT -
Hillsborough Community College
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