Judy Richardson
Philadelphia,PA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Maintenance Custodial Manager
Southeastern Pennsylvania Transportation Authority Septa
10.2014 - Current
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Increased employee performance through effective supervision and training.
- Completed schedules, shift reports, and other business documentation.
- Adhered to safety protocols by enforcing proper equipment usage.
Cashier
Southeastern Pennsylvania Transportation Authority Septa
03.2014 - 09.2014
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
Transit Bus Operator
Southeastern Pennsylvania Transportation Authority Septa
03.2010 - 03.2014
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Transported customers to and from their location
- Followed predetermined routes to consistently meet targets and maintain schedules.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Aided passengers with disabilities or special needs.
- Inspected bus for any mechanical issues before departure.
- Developed and maintained positive relationships with passengers and other drivers.
- Reported delays, accidents or other traffic and transportation situations using telephones or mobile two-way radios.
- Assisted passengers with inquiries and requests during trips.
- Followed all relevant schedules for routes and arrivals.
- Regulated heating, lighting and ventilating systems for passenger comfort.
Education
Certificate in Paralegal Studies - Paralegal Studies
PJA School
Upper Darby, PAAssociate In Criminal Justice - Criminal Justice
Katherine Gibbs
Norristown, PA08.2003
Skills
- Employee Evaluation
- Department Coordination
- Data Archiving
- Staff Training
- Duty Delegation
- Inventory Restocking
- Equipment Effectiveness
- Report Generation
- Task Prioritization
- Maintain Records
- Desktop Computers
- Motivate Staff
Languages
English
Timeline
Maintenance Custodial Manager
Southeastern Pennsylvania Transportation Authority Septa
10.2014 - Current
Cashier
Southeastern Pennsylvania Transportation Authority Septa
03.2014 - 09.2014
Transit Bus Operator
Southeastern Pennsylvania Transportation Authority Septa
03.2010 - 03.2014
Certificate in Paralegal Studies - Paralegal Studies
PJA School
Associate In Criminal Justice - Criminal Justice
Katherine Gibbs