Hi, I’m
AKILAH KIDD
Business Owner
North Las Vegas,NV
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Hardworking, energetic, and self-starting OSHA trained Customer Service Specialist with 10 years of experience working closely with the public. Fast learner and team player who handles stressful situations professionally & effectively, Efficient and detail oriented, even with new tasks. Has exceptional work ethic and is always on time. Courteously communicates with customers and values community safety. Detail-oriented Personal Assistant with track record of initiative and accuracy. Highly organized and consistently anticipates needs of clients. Skilled multitasker proficient in Microsoft Word and correspondence management.
Overview
10
years of professional experience
1
Certification
Work History
A Touch Of Grace Home And Office Cleaning LLC
Custodial Manager
01.2021 - Current
Job overview
- Completed schedules, shift reports, and other business documentation.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Established team priorities, maintained schedules, and monitored performance.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Set aggressive targets for employees to drive company success and strengthen motivation
- Controlled resources and assets for department activities to comply with industry standards and government regulations
- Conducted regular site inspections to verify compliance with housekeeping standards
ANTHEM Health Services
Customer Service Representative Level 3
03.2022 - 12.2022
Job overview
- Responded to customer requests for products, services, and company information.
- Recommended, selected, and helped locate and obtain out-of-stock products based on customer requests.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Followed through on all critical inter-departmental escalations to increase customer retention rates.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Answered a constant flow of customer calls with minimal wait times.
- Investigated and resolved customer inquiries and complaints quickly.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Promptly responded to inquiries and requests from prospective customers.
- Clarified customer issues and determined the root cause of problems to resolve product or service complaints.
Verizon Wireless
Floor Supervisor
03.2020 - 02.2022
Job overview
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Held team meetings to gain feedback, provide updates, and set policies.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coordinated daily floor restocks and merchandise resets to drive sales and product promotion.
- Developed and implemented strategies to improve customer service and increase sales.
- Monitored the sales floor and provided customer service to foster retention and loyalty.
- Assisted supervisor with feedback for employee performance evaluations.
- Delegated tasks to employees to enhance productivity and workflow.
- Implemented cost-saving measures to reduce waste and optimize profitability.
- Maintained a clean and organized store environment to cultivate pleasant shopping experiences.
- Prepared and submitted daily, weekly, and monthly performance reports to inform upper management.
- Evaluated the work of 10-floor employees to improve performance.
- Fostered high-quality customer service across the team by modeling standards and providing employees with direction and coaching.
- Coached employees and trained them on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
RANDSTAD TECHNOLOGY
CUSTOMER SERVICE REP
09.2019 - 01.2020
Job overview
- Evaluated account and service histories to identify trends, using data to mitigate future issues
- Cultivated customer loyalty, promoted repeat customers, and improved sales
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Developed community reputation through commitment to customer satisfaction and strong client relationships
- Managed over 150 calls per day and increased sales by 10%
- Cross-trained and provided backup support for organizational leadership.
- Educated customers about billing, payment processing, and support policies and procedures.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines
- Tracked customer service cases and updated service software with customer information
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
SUTHERLAND
CUSTOMER SERVICE REP
11.2018 - 08.2019
Job overview
- Answered customers’ questions and concerns regarding direct tv channels and performed retention strategies.
- Handled customers' questions about billing issues and processed payments.
- Obtain and examine all relevant information to assess the validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
- Increased sales by 15%.
NORTH AMERICAN BAN CARD
CUSTOMER SERVICE REP
01.2018 - 11.2018
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions
- Evaluated account and service histories to identify trends, using data to mitigate future issues
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up
- Managed over 100 calls per day.
FRIENDS OF FAMILY
OFFICE ASSISTANT
01.2013 - 11.2017
Job overview
- Coordinated, scheduled, and arranged business meetings and travel calendars
- Executed record filing system to improve document organization and management
- Created detailed expense reports and requests for capital expenditures
- Completed clerical tasks such as filing, copying, and distributing mail
- Developed correspondence letters, memos, and emails
- Managed over 150 calls per day
Education
Mid Continent University , Lexington, KY
Associate of Arts from Criiminal Justice
06.2013
Skills
- Executive presentations
- Advanced interpersonal skills
- Meeting Leadership
- Coaching and Counseling
- Profit and Loss Statements
- Policy and Procedure Adherence
- Project Management, Staff Management
- Contract Development and Management
- Sales Goal Achievement
- Issue Resolution
- Employee Performance Reviews
- Loss Prevention Goals Monitoring
- Enforcing Safety Protocols
- Department Coordination
- Employee Evaluation
- Duty Delegation
- Invoice Processing
- Chemical Cleaners
Certification
- CAP - Certified Administrative Professional
- CM - Certified Manager Certification
- Licensed PILB
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative Level 3
ANTHEM Health Services
03.2022 - 12.2022
Custodial Manager
A Touch Of Grace Home And Office Cleaning LLC
01.2021 - Current
Floor Supervisor
Verizon Wireless
03.2020 - 02.2022
CUSTOMER SERVICE REP
RANDSTAD TECHNOLOGY
09.2019 - 01.2020
CUSTOMER SERVICE REP
SUTHERLAND
11.2018 - 08.2019
CUSTOMER SERVICE REP
NORTH AMERICAN BAN CARD
01.2018 - 11.2018
OFFICE ASSISTANT
FRIENDS OF FAMILY
01.2013 - 11.2017
Mid Continent University
Associate of Arts from Criiminal Justice
- CAP - Certified Administrative Professional
- CM - Certified Manager Certification
- Licensed PILB
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