Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Mark Burton

North Las Vegas,NV

Summary

Dynamic and results-driven professional with extensive experience at the Venetian Hotel & Casino, excelling in guest relations and policy enforcement. Proven track record in training dealers and resolving customer disputes, enhancing operational integrity and team performance. Skilled in cash handling and fostering positive interactions, ensuring a safe and engaging gaming environment.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Dual Rate Table Games Supervisor

Venetian Hotel & Casino
09.2024 - Current
  • Supervised daily operations of table games, ensuring compliance with regulations and policies.
  • Provided training and support to new dealers, enhancing team performance and service quality.
  • Monitored game activities, identifying and resolving discrepancies promptly to maintain integrity.
  • Coordinated with security to ensure a safe gaming environment for guests and staff.
  • Maximized profitability with effective table game supervision, adhering to casino policies and procedures.
  • Managed challenging situations involving dissatisfied customers or potential security concerns, maintaining professionalism at all times.

Table Games Floor Supervisor

Circa Resort & Casino
09.2022 - 09.2024
  • Supervised table games operations, ensuring adherence to policies and procedures.
  • Trained and mentored new dealers on game rules and customer service standards.
  • Monitored gameplay for compliance with gaming regulations, enhancing operational integrity.
  • Resolved customer disputes effectively, fostering positive guest experiences.

Table Games Dual Rate Dealer

Green Valley Ranch Resort Spa & Casino
07.2007 - 08.2022
  • Dealt table games including blackjack, roulette, baccarat, pai gow, ultimate texas hold'em and three card poker while ensuring compliance with gaming regulations.
  • Monitored game flow to maintain player engagement and enhance overall gaming experience.
  • Collected and validated bets accurately, resolving discrepancies in a timely manner.
  • Provided exceptional customer service by addressing inquiries and fostering positive interactions with players.
  • Collaborated with pit supervisors to implement operational improvements enhancing gaming efficiency.
  • Maintained cleanliness and organization of gaming areas to provide a welcoming environment for patrons.

Education

High School Diploma -

Prew Academy
Sarasota, FL
06.2000

Skills

  • European Roulette (SZR)
  • HL Baccarat
  • HL Blackjack
  • Craps
  • Ultimate Texas
  • Pai Gow
  • Guest relations
  • Bankroll management

Certification

  • Title 31 Training - Current
  • Bravo - Current
  • New wave - Current

Timeline

Dual Rate Table Games Supervisor

Venetian Hotel & Casino
09.2024 - Current

Table Games Floor Supervisor

Circa Resort & Casino
09.2022 - 09.2024

Table Games Dual Rate Dealer

Green Valley Ranch Resort Spa & Casino
07.2007 - 08.2022

High School Diploma -

Prew Academy

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