Summary
Overview
Work History
Education
Skills
Timeline
Generic

Judy Samouthongxay

Zeeland

Summary

Customer-focused professional with over 10 years in retail and operations, skilled in service delivery, transaction management, and issue resolution. Communicates effectively while handling high-volume interactions with accuracy and professionalism. Ready to leverage customer service and administrative expertise to enhance operations at Holland Board of Public Works.

Overview

21
21
years of professional experience

Work History

Production Team Member

Innotec
Zeeland
08.2022 - Current
  • Met daily production goals through effective teamwork and efficient processes
  • Operated machinery and equipment in fast-paced environment, ensuring safety and accuracy
  • Inspected finished products, confirming compliance with quality standards

Operations Lead

Kohls Department Store
Holland
09.2007 - 11.2021
  • Processed customer transactions, returns, and online orders with accuracy and efficiency
  • Handled customer concerns professionally, boosting customer satisfaction and retention
  • Delivered customer service by resolving issues and enhancing shopping experience
  • Assisted with inventory, merchandising, and store operations to support overall performance

Customer Service Associate

Meijer Inc.
Zeeland
02.2005 - 05.2007
  • Assisted customers with product inquiries and account-related questions, enhancing customer understanding of services
  • Educated customers on store credit accounts and loyalty programs, fostering customer loyalty and engagement
  • Delivered friendly, attentive service, effectively resolving customer needs and concerns to improve satisfaction

Education

Medical Assistant Certificate -

Ross Medical Education Center
Kentwood, MI
06-2016

Skills

  • Quality Control
  • Cash Handling & Payment Processing
  • Customer engagement
  • Strong Attention to Detail
  • Problem Solving & Conflict Resolution
  • Team Collaboration & Communication
  • Microsoft Office (Word, PowerPoint)
  • Bilingual in Lao

Timeline

Production Team Member

Innotec
08.2022 - Current

Operations Lead

Kohls Department Store
09.2007 - 11.2021

Customer Service Associate

Meijer Inc.
02.2005 - 05.2007

Medical Assistant Certificate -

Ross Medical Education Center

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Judy Samouthongxay