Judy Scales
Peachtree Corners,GA
Summary
Reliable and detail-oriented administrative professional with experience coordinating daily office operations, managing schedules and appointments, maintaining accurate records and documentation, supporting project teams, and handling customer and billing inquiries. Skilled in organization, communication, multitasking, and problem-solving, with a strong commitment to accuracy, confidentiality, and maintaining efficient office workflows.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Administrative Manager
Permabuild
Lawrenceville, Georgia
05.2024 - 07.2026
- Oversaw sales representatives and coordinated project activities to support timely completion, effective communication, and efficient workflows.
- Coordinated and scheduled appointments and meetings with project managers, sales representatives, and clients, ensuring calendar accuracy, timely communication, and efficient time management.
- Attended meetings, documented key discussions, and communicated accurate project information to project managers, sales representatives, and clients.
- Established administrative procedures and work schedules to organize daily tasks and improve operational efficiency.
- Managed daily office operations, including contract administration, records management, database maintenance, and document preparation.
- Maintained confidential employee and client records, financial reports, and other business documents, ensuring organized filing systems and accurate record keeping.
- Managed incoming calls, emails, customer inquiries, meeting requests, and billing-related questions with professionalism and attention to detail.
- Coordinated communication between departments, project teams, sales representatives, and clients to support collaboration and streamline workflows.
- Monitored office supplies and inventory and coordinated the maintenance of office equipment and facilities to support uninterrupted daily operations.
- Reviewed contracts, regulations, and procedural guidelines to verify accuracy, understanding, and compliance with established requirements.
- Provided administrative and organizational support to project teams to help manage priorities, maintain documentation, and meet deadlines.
Consulting Manager
Noire Nail Bar
Atlanta, Georgia
03.2020 - 06.2024
- Led strategic initiatives to enhance customer engagement and loyalty at a beauty service provider.
- Analyzed customer needs, identified key issues and proposed solutions.
- Maintained client relationships through regular check-ins and follow-ups, enhancing engagement and satisfaction.
- Analyzed client feedback to identify trends and recommend actionable service improvements.
- Developed training programs for staff to improve service delivery and client satisfaction.
- Implemented quality control measures, ensuring adherence to company standards and enhancing service delivery.
- Coordinated with suppliers to ensure timely delivery of quality beauty products and tools.
- Conducted market research to identify potential opportunities for growth.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Norcross High School
Peachtree Corners, GA08-2018
Skills
- Office Administration & Operations
- Calendar Management & Appointment Scheduling
- Project Coordination
- Customer Relationship Management
- Database & Records Management
- Inventory & Supply Management
- Time Management & Prioritization
- Organization & Multitasking
- Team Collaboration & Interdepartmental Communication
- Problem-Solving & Attention to Detail
- Written & Verbal Communication
- Meeting Coordination & Documentation
Languages
English
Full Professional
Vietnamese
Professional
Timeline
Administrative Manager
Permabuild
05.2024 - 07.2026
Consulting Manager
Noire Nail Bar
03.2020 - 06.2024
High School Diploma -
Norcross High School