Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Judy Wanjugu

Cheverly,MD

Summary

Dynamic professional with a proven track record notably online and in person on customer service. Adept at handling reservations ,Check-ins, and guest inquiries with professionalism and efficiency.Skilled in product description writing and brand building, I excel in enhancing customer experiences . Recognized for my ability to foster loyalty through personalized service and effective communication.

Overview

11
11
years of professional experience

Work History

Online Reseller

Self-employeed
01.2022 - Current
  • Researched and sourced trending products to optimize inventory selections.
  • Managed online sales platforms, ensuring seamless customer experience and efficient order processing.
  • Developed marketing strategies to increase product visibility across social media channels.
  • Analyzed market trends and competitor activity to refine pricing strategies and enhance competitiveness.

Cocktail Server

MGM National Harbor
12.2016 - 12.2021
  • Provided exceptional customer service in fast-paced casino environment, ensuring guest satisfaction and repeat visits.
  • Managed beverage orders efficiently, demonstrating strong multitasking capabilities during peak hours.
  • Trained and mentored new staff on menu knowledge, service standards, and operational procedures.
  • Collaborated with bar team to develop innovative cocktail offerings based on current trends and guest preferences.

Cocktail Server

Live Casino Of Maryland
04.2014 - 06.2016
  • Streamlined service processes, reducing wait times and enhancing overall guest experience during events and busy nights.
  • Resolved customer inquiries and complaints swiftly, maintaining high standards of professionalism and courtesy.
  • Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
  • Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.

Education

No Degree - Nursing

Prince George's Community College
Upper Marlboro, MD
05-2014

Bachelor of Arts - Tourism And Travel Management

Kenya Utali College
Nairobi KE
11-1999

Skills

  • Customer Service & Guest relations
  • Communication Skill
  • Organizational & Administrative Abilities
  • Attention to detail
  • Patience and Adaptability

Languages

Swahili
Native or Bilingual

Timeline

Online Reseller

Self-employeed
01.2022 - Current

Cocktail Server

MGM National Harbor
12.2016 - 12.2021

Cocktail Server

Live Casino Of Maryland
04.2014 - 06.2016

No Degree - Nursing

Prince George's Community College

Bachelor of Arts - Tourism And Travel Management

Kenya Utali College

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Judy Wanjugu