Judy yaakoub
JACKSONVILLE,FL
Summary
Dynamic Supervisor with proven expertise at Chick-fil-A, excelling in team leadership and operational efficiency. Successfully trained staff, enhancing customer service and reducing waste through effective inventory management. Recognized for resolving customer complaints swiftly, fostering strong relationships, and optimizing shift schedules to boost productivity. Committed to staff development and compliance with safety protocols.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervisor
Chick-fil-A
Jacksonville, Florida
07.2019 - Current
- Supervised team members to ensure efficient service during peak hours.
- Trained new employees on operational procedures and customer service standards.
- Managed inventory levels to maintain stock availability and reduce waste.
- Coordinated daily shift schedules to optimize staff coverage and productivity.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Implemented safety protocols to ensure compliance with health regulations.
- Directed and supervised team of 15 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Collaborated with other departments to coordinate workflow processes between teams.
Education
Associate of Arts - Medicine
Florida State College
Jacksonville, FL01-2024
Bachelor of Science - Biomedical Sciences
Florida State College
Jacksonville, FLSkills
- Team leadership
- Employee training
- Inventory management
- Shift scheduling
- Customer service
- Operational efficiency
- Staff development
- Workflow coordination
- Staff education
- Project restructuring
- Data analysis
- Relationship building
- Staff discipline
- Analytical skills
Languages
Arabic
Native/ Bilingual
English
Native/ Bilingual
Certification
Phlebotomy
Affiliations
- I love to hit the gym because it helps me stay strong, healthy, and motivated. Taking care of my body is very important to me, not just for how I look, but also for how I feel every day. Working out gives me energy, clears my mind, and reminds me that self-care is one of the best investments I can make in myself.
Timeline
Supervisor
Chick-fil-A
07.2019 - Current
Associate of Arts - Medicine
Florida State College
Bachelor of Science - Biomedical Sciences
Florida State College
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