Judy Ann Chittenden
Wesley Chapel
Summary
Dedicated job seeker with a proven ability to meet organizational needs through consistent and efficient practices. Demonstrates strong adaptability and quick learning in high-pressure environments, enhancing brand reputation. Experienced in manual labor and equipment operation, with a focus on safety and maintaining organized workspaces. Committed to contributing positively to team dynamics and achieving operational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Merch Lead
American Eagle Outfitters
Lutz
06.2024 - 04.2025
- Developed and implemented visual merchandising strategies to drive sales and enhance product presentation.
- Collaborated with marketing, sales, and design teams to create engaging in-store displays.
- Managed inventory levels through sales data analysis, trend forecasting, and replenishment decisions.
- Trained store staff on merchandising techniques to ensure consistency across locations.
- Oversaw setup and teardown of promotional displays for events and holidays.
- Analyzed sales data to identify top products and recommend reordering strategies.
- Directed overall merchandising strategy for large retail store, optimizing product placement.
- Led a team of merchandise associates, providing guidance to achieve sales performance targets.
Sales Lead/Key Holder
American Eagle Outfitters
Lutz
08.2023 - 05.2024
- Managed team of XX sales associates to achieve individual and collective sales targets.
- Developed and implemented sales strategies, increasing monthly revenue by XX%.
- Trained new hires on product knowledge and customer service, ensuring exceptional experiences.
- Collaborated with marketing, operations, and inventory teams to optimize product availability.
- Resolved escalated customer issues swiftly, maintaining high satisfaction levels.
- Conducted performance evaluations for sales team, providing constructive feedback for growth.
- Implemented upselling techniques, boosting average order value by XX%.
- Maintained accurate daily transaction records, adhering to loss prevention policies.
Senior Brand Ambassador
American Eagle Outfitters
Lutz
11.2022 - 08.2023
- Enhanced brand awareness by XX% through strategic experiential marketing campaigns.
- Achieved XX% increase in product sales during promotional events via effective demonstrations.
- Managed and coached team of XX sales representatives to meet and exceed sales targets.
- Educated consumers on product features and benefits utilizing strong communication techniques.
- Developed lasting client relationships to foster customer satisfaction and encourage repeat business.
- Provided comprehensive training to sales team, improving product knowledge and customer interactions.
- Delivered regular sales performance reports to senior management, showcasing key metrics and accomplishments.
- Demonstrated in-depth product knowledge and offered tailored recommendations based on customer needs.
Shift Supervisor
Raining Berries
Lutz
01.2022 - 09.2022
- Greeted customers upon entry to ensure welcoming atmosphere.
- Provided drink menus and addressed ingredient inquiries.
- Took detailed orders, considering preferences for coffee blends, dairy, and sugar.
- Prepared beverages according to established recipes.
- Served beverages and food items, including cookies, pastries, and muffins.
- Processed payments accurately for cash and credit card transactions.
- Maintained cleanliness of bar area and lobby.
- Monitored brewing equipment functionality and reported maintenance issues.
Hostess
Outback Steakhouse
Wesley Chapel
04.2021 - 12.2021
- Welcomed guests upon arrival to create positive first impressions.
- Managed phone calls and reservations to enhance guest experience.
- Led guests to assigned tables, ensuring comfort and satisfaction.
- Maintained cleanliness of dining areas by cleaning tables, menus, and floors.
Hollister Brand Representative
Hollister Co
Wesley Chapel
06.2020 - 03.2021
- Enhanced customer experience through tailored product recommendations.
- Represented Hollister Co brand by delivering exceptional customer service and maintaining brand standards.
- Organized and displayed products to maximize visual appeal.
- Operated cash registers accurately and managed cash transactions efficiently.
Volunteer - Band/Announcer
Bridgeway Community Church
Wesley Chapel
09.2016 - 10.2020
- Aid in the organization and supervision of children and youth activities
- Lead youth worship
- Announce activities coming up
- Training and leading teams
Education
Bachelor's degree - Health Science
University of South Florida-Main Campus
Tampa, FL05.2025
Associate in Arts (AA) -
Pasco-Hernando Community College
Wesley Chapel, FL12.2024
High school diploma -
Wesley Chapel High School
Wesley Chapel, FL06.2022
Skills
- Organizational skills
- Customer service
- Shift management
- Stocking and food handling
- Cash handling and food service
- Cleaning expertise
- Point of sale (POS) systems
- Leadership and team management
- Merchandising and visual merchandising
- Loading and unloading
- Host/hostess duties
- Basic mathematics
- Sales strategies and execution
- Data analysis and reporting
- Effective communication skills
- Employee training and development
- Self-directed work ethic
- Analytical thinking and problem-solving
- Conflict resolution strategies
- Adaptability and flexibility
- Project planning and coordination
- Telephone etiquette and customer interaction
- Problem resolution techniques
- Positive attitude and demeanor under pressure
- Relationship building
Certification
- Driver's License
- Food Handler, 01/01/22 to 01/31/25, Be able to prep, cook and serve food under Health and Safety Guidelines
Awards
Employee of the Month, 05/01/23
Languages
- German, Intermediate
- Tagalog, Beginner
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
German
Limited
References
References available upon request.
Timeline
Merch Lead
American Eagle Outfitters
06.2024 - 04.2025
Sales Lead/Key Holder
American Eagle Outfitters
08.2023 - 05.2024
Senior Brand Ambassador
American Eagle Outfitters
11.2022 - 08.2023
Shift Supervisor
Raining Berries
01.2022 - 09.2022
Hostess
Outback Steakhouse
04.2021 - 12.2021
Hollister Brand Representative
Hollister Co
06.2020 - 03.2021
Volunteer - Band/Announcer
Bridgeway Community Church
09.2016 - 10.2020
Bachelor's degree - Health Science
University of South Florida-Main Campus
Associate in Arts (AA) -
Pasco-Hernando Community College
High school diploma -
Wesley Chapel High School
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