Justice Neff
Soulth Bend,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Merch Lead
The Home Depot Inc
08.2021 - 05.2024
- Implemented standardized work procedures, ensuring consistency in operations while maximizing efficiency.
- Analyzed existing processes to identify opportunities for optimization, recommending changes.
- Trained staff , empowering employees to identify and address inefficiencies proactively.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Checked store merchandise regularly for proper display and replenishment.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Promoted exceptional customer service by engaging clients on sales floor.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA06.2021
Skills
- Training and coaching
- Strategic Thinking
- Customer Focus
- Visual Management
- Team Building and Motivation
- Conflict resolution techniques
- Attention to Detail
- Positive Attitude
- Teamwork and Communication
- Forklift Operation
- Loading and unloading
- Shipping and receiving
- Team Player
- Warehouse Operations
- Warehouse Safety
- Material Handling
- Safety awareness
- Order Picking
- Safe driver
- Palletizing
- Management Support
- Sales team assistance
- Sales Training
- Store appearance and merchandising
Timeline
Merch Lead
The Home Depot Inc
08.2021 - 05.2024
High School Diploma -
Penn Foster Career School