Judy Gutierrez Fuselli
Brookhaven,PA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
29
29
years of professional experience
Work History
Consumer Training Manager VP
JPMorgan Chase
02.2019 - 12.2022
- Managed a team of 10 trainers over the United States
- Accomplished Top achiever status every year among my peers
- Conducted weekly reviews by attending on line training facilitated and providing feedback to trainer
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
Consumer Trainer II VP
JPMorgan Chase
01.2018 - 01.2019
- Managed multiple projects simultaneously, maintaining strict deadlines and high-quality deliverables.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Lead VP trainer that managed the training of the entire branch staff of 500 new branches and was promoted to manager of the department after one year in the position because of my successful results
Consumer Trainer
JPMorgan Chase
07.2010 - 01.2018
- Brought training issues to management and helped develop training curriculum to meet the specific needs for my learners.
- Mentored new hires, resulting in stronger staff development and increased productivity which resulted in the highest number of top performing bankers.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Ensured consistent messaging across all training materials by adhering to corporate branding guidelines.
- Collaborated with subject matter experts to create accurate and up-to-date content for training sessions.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- I recorded and edited videos to facilitate remote learning.
- Scheduled and taught in person classes and online courses to increase learning opportunities.
- Licensed to facilitate 17 different curriculums with an expectation of only 8.
Consumer District Manager
JPMorgan Chase
02.2007 - 07.2010
- Responsible for customer service resolution and problem solving for the entire district. My scores for 22 branches and 180 employees were an average of 4.4 on a scale of 1-5, 5 being the best.
- Exceeded sales targets set for over 70% of the years in the position
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Built positive and productive relationships with store and field leadership.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions. Meet with each staff member weekly for one hour.
- Oversaw 10-12 successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Consumer Branch Manager
JPMorgan Chase
02.1994 - 07.2010
- Branch Manager for over 8 locations in the area with an average team staff of 12-20 team members
- Ranked among top performers in both customer service and sales production to goals every year in my career as a branch manager.
- Implemented service improvements to enhance sales cycle and was a top 3 performer in customer service scores for 6 years straight.
- Reduced employee turnover by fostering a positive work environment and treating my team with respect and providing valuable feedback that fostered success and teamwork
Education
Education
Louisiana State University And A&M College
Baton Rouge, LA08.1983
Skills
- Professional and Courteous
- Good Judgment
- Negotiation and Conflict Resolution
- Verbal and written communication
- Problem Resolution
- Customer Service
- Excellent Communication
- Verbal Communication
- Good Telephone Etiquette
- Problem-Solving
- Friendly, Positive Attitude
- Written Communication
- Conflict Resolution
Timeline
Consumer Training Manager VP
JPMorgan Chase
02.2019 - 12.2022
Consumer Trainer II VP
JPMorgan Chase
01.2018 - 01.2019
Consumer Trainer
JPMorgan Chase
07.2010 - 01.2018
Consumer District Manager
JPMorgan Chase
02.2007 - 07.2010
Consumer Branch Manager
JPMorgan Chase
02.1994 - 07.2010
Education
Louisiana State University And A&M College
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