Juel Burnette
Sioux Falls,SD
Summary
Proven leader in branch operations and customer relationship management, notably at Click N' Close Inc. DBA 1st Tribal Lending. Excelled in enhancing service quality, leading to improved customer satisfaction. Skilled in nationwide project financing and adept in time management. Spearheaded teams at Norwest/Wells Fargo, driving success in the HUD Section 184 Indian Home Loan Program.
Overview
37
37
years of professional experience
Work History
Branch Manager
Click N' Close Inc. DBA 1st Tribal Lending
08.2014 - Current
- Continuously monitoring branch performance and branch pipeline with all staff and leadership.
- Maintain friendly and professional customer interactions with all tribal relationships and referral sources.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversee daily operations and Loan Originations.
- Travel nationwide to important events, conferences, etc. that deal with Indian Housing.
- Present at conferences and tribal homebuyer fairs.
- Guiding tribes and TDHE's through project financing.
Home Mortgage Consultant/Sales Manager
Norwest/Wells Fargo Home Motgage
06.1999 - 08.2014
- Advised clients on loan process and specialized in purchasing a home located on or withing the reservation boundaries nationwide.
- Working directly with Tribal governments and Tribally designated Housing Authorities on all their housing needs. Specifically financing under the HUD Section 184 Indian Home Loan Program that was created by HUD in 1992
- Developed, trained, and led staff who are very successful in the business today.
Tribal Manager
Lower Brule Sioux Tribe
09.1998 - 05.1999
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons by working closely with HR Director.
- Served as a liaison between Department Directors and the Tribal Counsel.
- Involved in the monthly and annual budgeting process for JTAC funding
- Advised Tribal Chairman and Tribal Counsel around the Tribes finances with their banking relationships.
Loan Officer Assistant
Farmers State Bank
08.1987 - 08.1998
- Coordinated with loan officers to optimize the pre-approval process, resulting in a smoother overall experience for clients.
- Answered inquiries and provided superior customer service to clients. Opening new accounts, personal loans, and small agriculture loans and lines of credit
- Communicated with customers daily to request information and complete paperwork.
- Worked in different departments as needed. Teller line and Book Keeping departments. Learned all aspects of the banking operation through the manual process. Pre computer support.
Education
Business Administration
University of South Dakota
Vermillion SDBusiness Administration
Sinte Gleska University
Mission, SDHigh School Diploma -
Todd County High School
Mission SD05.1989
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
Accomplishments
While at WFHM, I was a multiple winner in the Leaders Club and Presidents Club for loan volume and customer satisfaction percentage.
I was also the first recipient of the WFHM Diversity Award for all my work in Indian Country nationwide.
Timeline
Branch Manager
Click N' Close Inc. DBA 1st Tribal Lending
08.2014 - Current
Home Mortgage Consultant/Sales Manager
Norwest/Wells Fargo Home Motgage
06.1999 - 08.2014
Tribal Manager
Lower Brule Sioux Tribe
09.1998 - 05.1999
Loan Officer Assistant
Farmers State Bank
08.1987 - 08.1998
Business Administration
University of South Dakota
Business Administration
Sinte Gleska University
High School Diploma -
Todd County High School
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