JUEMOND DAVIS
Minneapolis,MN
Summary
Dynamic customer service expert with a strong track record of enhancing client satisfaction through effective issue resolution and support. Recognized for exceptional communication and problem-solving abilities, along with proficiency in customer service to drive impactful results. A reliable team player who thrives in collaborative environments and adapts seamlessly to evolving demands. Committed to elevating the customer experience and maintaining high standards of service excellence.
Overview
11
11
years of professional experience
Work History
Delivery Driver
Instacart
09.2020 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained an upbeat, positive attitude in a busy, customer-focused environment.
Asst Mgr
Soul to Soul BBQ
05.2019 - Current
- Assisted in revising the menu for better cost efficiency
- Successfully managed a team to ensure customer satisfaction and operational excellence.
- Upheld food safety standards for customer protection
- Developed and maintained relationships with various companies
- Ordered and tracked and managed inventory for the business Significantly reducing stock shortages and overages
- Upheld high standards of professionalism when dealing with customer concerns.
Home Loan Processor
Wells Fargo Home Mortgage
08.2019 - 12.2022
- Handled any conditions sent from underwriting departments.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Worked with customers via telephone to answer questions, process transactions, and resolve issues.
Account Resolution Specialist
Wells Fargo Home Mortgage
10.2016 - 08.2019
- Completed in-depth research to investigate claims and resolve problems.
- Monitored aging accounts and reached out to customers to discuss payments.
- Documented all actions performed and interactions with customers.
- Assessed individual situations and developed effective and appropriate resolutions.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Customer Service Banker
Ameriprise Financial
12.2014 - 04.2016
- Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
- Went above and beyond with service to promote loyalty and support bank goals.
- Answered bank phone lines and directed customers to the appropriate department to address concerns.
- Processed various transactions with accuracy and according to bank standards and legal requirements.
Education
High School Diploma -
Washburn Senior High School
Minneapolis, MN01.2003
Skills
- Service excellence
- Strategic issue resolution
- Strong verbal and written communication
- Meticulous attention to detail
- Effective team collaboration
- Optimistic mindset
- Client support
- Effective problem resolution
Timeline
Delivery Driver
Instacart
09.2020 - Current
Home Loan Processor
Wells Fargo Home Mortgage
08.2019 - 12.2022
Asst Mgr
Soul to Soul BBQ
05.2019 - Current
Account Resolution Specialist
Wells Fargo Home Mortgage
10.2016 - 08.2019
Customer Service Banker
Ameriprise Financial
12.2014 - 04.2016
High School Diploma -
Washburn Senior High School