Juherisse Kelly
L.A.,CA
Summary
With over 20 years of experience in a service capacity, I have developed exceptional customer service skills. Additionally, I have spent more than a decade serving the homeless and mentally ill, gaining valuable expertise in this field. Throughout my career, I have successfully supervised and motivated teams, ensuring their productivity and success. Moreover, my hard work and dependability have consistently helped me secure and maintain a strong client base. I excel in both team environments and individual tasks, and my proficiency in utilizing various computer applications allows me to adapt quickly to new technologies and streamline processes.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Case Manager
PATH Ventures Transitional Living Center
01.2012 - 04.2023
- Coordinate and provide care that is safe, timely, effective, efficient, and client-centered
- Handle case assignments, draft service plans, review case progress, and determine case closure
- Help clients achieve wellness and autonomy
- Help clients make informed decisions by acting as their advocate regarding their housing and stability options
Field Supervisor
Infinity Protection
01.2001 - 11.2011
- Supervised field security guards, assist owner with obtaining new accounts
- Keep records of staff hours in and out, prepare staff timesheets
- Assign staff posts, consistently do rounds to ensure staff is delivering quality service
Pre Board Screener
Aviation Safeguard
06.1996 - 12.1999
- Screen passengers before entering the airplane
- Provided the quality of customer service
- Assist passengers with obtaining flight information
- Responsible for ensuring a safe travel experience
Education
High School -
Jordan High School
Los Angeles, CA01.1988
Skills
- Patient support
- Individualized counseling
- Utilization review
- Financial resource management
Certification
- Certified in Mental Health first aid
- Non-Violent Crisis Intervention (NVCI)
- Harm Reduction
- Certified Mandated Reporter
Timeline
Case Manager
PATH Ventures Transitional Living Center
01.2012 - 04.2023
Field Supervisor
Infinity Protection
01.2001 - 11.2011
Pre Board Screener
Aviation Safeguard
06.1996 - 12.1999
- Certified in Mental Health first aid
- Non-Violent Crisis Intervention (NVCI)
- Harm Reduction
- Certified Mandated Reporter
High School -
Jordan High School
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