Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
22
22
years of professional experience
Work History
Library Circulation Supervisor
Brooklyn Public Library
Brooklyn
2007.01 - Current
Manage and allocated resources for budgeting part-time staff, petty cash, metro cards, and office supplies.
Interpret and enforce BPL policies, and communicate appropriate information to branch staff.
Implement growth plans and conduct performance assessments to ensure team members are meeting established targets
Oversaw distribution of monthly maintenance list, ensuring accurate updates to the library's database regarding materials status.
Coordinate with the Neighborhood Library Supervisor to resolve staff concerns and progressive discipline issues.
Administrative Assistant to the General Manager
Modest Community Services
Staten Island, NY
2015.02 - 2021.07
Ambassador for patients in the office, with a mastery of human connection and a strong drive for service.
Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Used impeccable care in all patient interactions and ensured a fluid and positive in-office experience through patient intake.
Provided clerical support such as filing documents, photocopying materials, scanning documents into digital format.
Office Aide I
Brooklyn Public Library
2003.02 - 2007.01
Created assignment schedules for part time staff
Prepared staff requisition, summary and timesheets
Ordered and maintain monthly inventory of supplies
Procured and distribute special order books
Computer operation and book retrieval patron assistance.
Education
ABA -
Medgar Evers College
01.1998
Skills
Efficient in Microsoft Office
Email
Internet
Troubleshooting
Excellent Communication both written and oral
Staff Management
Scheduling expertise
Interpersonal Communication
Promotional planning
Data Entry
Excellent Communication
Committees
Circulation Management
Circulation
LCS Steering
Timeline
Administrative Assistant to the General Manager
Modest Community Services
2015.02 - 2021.07
Library Circulation Supervisor
Brooklyn Public Library
2007.01 - Current
Office Aide I
Brooklyn Public Library
2003.02 - 2007.01
ABA -
Medgar Evers College
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