Juicy Coccoli

• Manages nineteen mail Carriers and 5 Clerks
• Maintain budget sheets, work schedules
• Train and motivate team
• Mentored team members to enhance professional development and accountability in workplace.
• Supervised day-to-day operations to meet performance, quality and service expectations.

• Updated Mortgage Servicing Platform (MSP) to record all loss mitigation activities
• Ordered titles, appraisals and credit reports
• Reviewed, merged and managed a pipeline
• Reviewed, completed and updated reports daily to track pending docs needed for underwriting process
• Evaluated loan requests and documents to verify accuracy and completeness.
• Compiled closing packages for drafting and presentation accuracy.
• Remained updated with latest information related to mortgage products and services being offered.
• Checked property valuations to assess foreclosure feasibility.

• Responsible for preparing and e-filing reaffirmation agreements, and proof of claims 410/410A
• Prepared, reconciled, approved or denied proof of claims from 3rd parties
• Released loans from system after discharge
• Communicated with Attorneys to postpone, stop or restart Foreclosure sales
• MERS
• Prepared chain of assignments
• Suspense Sweep
• Prepared various exhibits for attorneys for public meetings, zoning commission meetings, and legal resolutions.
• Researched and analyzed legal issues and cases to provide accurate advice to clients.

• Completed a highly-detailed investigation on each claim in a timely manner and fully document the file with pertinent information
• Great ability to gather information and input data into computer system error free
• Approved reimbursements for payment to customers
• Investigated properties to determine extent of damage and estimate repair costs.
• Established productive working relationships with public officials and law enforcement officers.

Legal Research & Writing, Law Office Practice & Ethics, Workman Compensation

• Dean's List [2007]