Selena Torres
Dalton,Georgia
Summary
Experienced teller skilled in working in customer-focused work environments. History of providing professional and courteous customer service with high levels of integrity and accuracy. Looking to obtain an entry-level position in the mental health field that utilizes my relationship building skills.
Overview
8
8
years of professional experience
Work History
BANK TELLER
Wells Fargo
10.2021 - Current
- Learned about customers' financial needs, established trust, and optimized sales opportunities, resulting in quality customer service
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Follow policies, regulations and escalate transactions for further review
- Work independently on assigned tasks before deadline
- Assists Spanish-speaking customers with adequate and precise translations
TEAM LEADER
Chick-Fil-A
09.2016 - 06.2021
- Promoted to leadership position in recognition of strong work ethic and demonstrated ability of managing operations independently
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Cross trained new employees by explaining rules, procedures, and job responsibilities.
Education
Bachelor of Science - Psychology
Dalton State College
Dalton, GA12.2026
Skills
- Fluent in English and Spanish
- Customer relationship development
- Public speaking ability
- Written communication skills
- Team Leadership
- Conflict resolution
Timeline
BANK TELLER
Wells Fargo
10.2021 - Current
TEAM LEADER
Chick-Fil-A
09.2016 - 06.2021
Bachelor of Science - Psychology
Dalton State College
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