Juju Tolentino
Corona,CA
Summary
Proven professional with extensive experience in customer service and operational efficiency, notably with The Walt Disney Company. Excelled in maintaining high cleanliness standards and enhancing customer satisfaction. Demonstrated adeptness in chemical handling and effective communication, achieving a significant improvement in operational workflow. Skilled in navigating high-stress situations, ensuring top-notch service delivery.
Overview
6
6
years of professional experience
Work History
PM Hotel Custodial
The Walt Disney Company
08.2023 - Current
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
Delivery Driver
Instacart
11.2021 - 12.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated speed and accuracy in order item selection.
Brand Representative
Abercrombie & Fitch
05.2021 - 07.2022
- Completed floorsets, filled floor, and rang up customers.
- Enhanced sales performance through effective communication of product features and benefits.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
- Greeted customers warmly and pleasantly answered inquiries.
- Engaged customers to communicate key product features.
Sales Associate
Bath & Body Works
09.2020 - 07.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Delivery Driver
DoorDash
06.2020 - 03.2022
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
Grocery Shopper
Amazon
09.2019 - 04.2021
- Safely and securely loaded items to prevent damage during transport.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Ensured proper storage of perishable items during transportation, minimizing spoilage or damage risks.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Collaborated with store staff to locate items quickly, expediting order fulfillment and delivery.
Warehouse Worker
Amazon
06.2019 - 07.2019
- Loaded, unloaded, and moved material to and from storage and production areas.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Drove pallet jacks and other equipment to move materials.
- Consistently lifted materials weighing as much as 50 lbs.
Education
Bachelor of Science - Early Childhood Education
Fullerton College
Fullerton, CA05-2027
High School Diploma -
Summit High
Fontana, CA05-2019
Skills
- Restroom care
- Cleaning expertise
- Chemical handling
- Skilled housekeeper
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Languages
English
Native or Bilingual
French
Elementary
Tagalog
Elementary
Timeline
PM Hotel Custodial
The Walt Disney Company
08.2023 - Current
Delivery Driver
Instacart
11.2021 - 12.2022
Brand Representative
Abercrombie & Fitch
05.2021 - 07.2022
Sales Associate
Bath & Body Works
09.2020 - 07.2022
Delivery Driver
DoorDash
06.2020 - 03.2022
Grocery Shopper
Amazon
09.2019 - 04.2021
Warehouse Worker
Amazon
06.2019 - 07.2019
Bachelor of Science - Early Childhood Education
Fullerton College
High School Diploma -
Summit High
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