Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jukala Johnson

Orlando,FL

Summary

Customer Service Representative with 9 years of experience in providing exceptional customer service. Proven track record of resolving customer issues and ensuring customer satisfaction. Seeking to leverage extensive experience to enhance customer service experience.

Overview

9
9
years of professional experience

Work History

Technical Support and Sales Agent

Asurion
Orlando, FL
05.2023 - Current
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Performed daily analysis of sales figures to identify areas of improvement within the team's performance.
  • Greeted and assisted customers to foster positive experiences.
  • Listened to customer needs to identify and recommend best products and services.

Customer Retention Agent

Spectrum
Lake Mary, FL
03.2020 - 05.2023
  • Assisted customers with inquiries regarding account information, billing and service-related issues.
  • Resolved customer complaints in a timely manner while maintaining excellent customer service skills.
  • Developed and implemented strategies to increase customer loyalty and retention rates.
  • Suggested new products or services based on individual needs identified during conversations with customers.

Customer Service Representative

Convergys
Lake Mary, FL
01.2018 - 02.2020
  • Resolved escalated customer service issues in a timely manner.
  • Maintained detailed records of customer interactions and transactions.
  • Served as first point of contact for incoming technical service calls and emails.
  • Demonstrated advanced product knowledge to solve customer issues.

Sales Representative

Grand Bahamas
Lake Mary, FL
06.2015 - 12.2017
  • Answered customer inquiries regarding product features, availability, and pricing.
  • Gave customers quotes based on potential sales.
  • Advised customers on promotions, sales procedures and strategies for maximizing results from company products.

Education

High School Diploma -

Evans High School
FL
05-2014

Skills

  • Technical Support
  • Building rapport
  • Client Relations
  • Sales strategy development
  • Customer Assistance
  • Computer skills

Timeline

Technical Support and Sales Agent

Asurion
05.2023 - Current

Customer Retention Agent

Spectrum
03.2020 - 05.2023

Customer Service Representative

Convergys
01.2018 - 02.2020

Sales Representative

Grand Bahamas
06.2015 - 12.2017

High School Diploma -

Evans High School
Jukala Johnson