Julbria Harrison
Byron,GA
Summary
Customer Service Professional experienced in client support, sales, and CRM systems. Delivered exceptional service through effective communication and empathetic issue resolution while consistently exceeding performance goals. Thrived in fast-paced environments, demonstrating adaptability and strong technical skills to manage challenging tasks.
Overview
1
1
year of post-secondary education
6
6
years of professional experience
Work History
Instacart Shopper
Instacart
Bonaire, GA
12.2024 - Current
- Delivered exceptional customer satisfaction through accurate and timely order fulfillment.
- Effectively prioritized tasks, improving route efficiency and meeting all delivery deadlines.
- Maintained effective communication with customers, providing updates and resolving issues remotely.
- Used mobile platforms and apps to manage real-time order adjustments and customer interactions.
- Demonstrated adaptability and independence in a fast-paced, remote-first role.
- Remote
Trainee
US Army
Fort Leonard Wood, Missouri
05.2026 - 09.2026
- Planned and executed training exercises to enhance unit readiness.
- Coordinated logistics for equipment and supplies to ensure smooth field operations.
- Supported team members by efficiently completing daily operational tasks, contributing to overall team effectiveness.
- Attended training sessions and meetings to learn new information and develop personal skills.
Sales Professional
General Motors Co
Byron, GA
03.2024 - 07.2024
- Exceeded sales goals through relationship-driven strategies and personalized service.
- Resolved customer concerns with professionalism and empathy, fostering loyalty and enhancing satisfaction.
- Leveraged CRM platforms (Eleads, VinSolutions, Volie) to efficiently manage leads, follow-ups, and sales pipelines.
- Resolved customer concerns with professionalism and empathy, ensuring loyalty and satisfaction.
Shift Leader
Dunkin' Donuts
Hampton, GA
01.2022 - 03.2023
- Led conflict resolution and managed customer issues to maintain satisfaction and loyalty.
- Supervised team members and delegated tasks to ensure efficient daily operations.
- Promoted teamwork, safety, and company standards to foster a high-performance culture.
Crew Member
McDonald's
Stockbridge, GA
01.2021 - 10.2022
- Delivered fast, friendly service in high-volume settings while maintaining brand quality standards.
- Fostered positive customer experiences across drive-thru, front counter, and team roles, contributing to overall satisfaction.
- Enhanced multitasking and communication skills through direct customer interactions in fast-paced environments.
Education
Bachelor - Early Childhood Education
Mercer University
Macon, GA 01.2025 - 03.2025
High School Diploma -
Penn Foster Career School
Scranton, PA 05.2021 - 07.2022
Some College (No Degree) - Dental Assistant
Penn Foster Career School
Scranton, PASkills
- Mobile Order Management
- Delivery Logistics
- CRM expertise
- Multitasking & Time Management
- Call center support
- Conflict resolution
- Team Collaboration
- Customer Satisfaction Focus
- Communication & Empathy
Personal Information
Title: Customer Service
Timeline
Trainee
US Army
05.2026 - 09.2026
Bachelor - Early Childhood Education
Mercer University
01.2025 - 03.2025
Instacart Shopper
Instacart
12.2024 - Current
Sales Professional
General Motors Co
03.2024 - 07.2024
Shift Leader
Dunkin' Donuts
01.2022 - 03.2023
High School Diploma -
Penn Foster Career School
05.2021 - 07.2022
Crew Member
McDonald's
01.2021 - 10.2022
Some College (No Degree) - Dental Assistant
Penn Foster Career School