Julee Pollock
Austin,TX
Summary
Customer Service Specialist, Innovator with Southern Hospitality focus. Baker, Food Service, Creative, Excellent attention to Detail.
Overview
12
12
years of professional experience
Work History
Customer Service Agent
Southwest Airlines
11.2023 - Current
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Assistant Manager
Austin's Pizza
04.2022 - 06.2023
Supervised day-to-day operations to meet performance, quality and service expectations.
Led team in daily prep for this Iconic Austin Pizzeria.
Assisted General Manager with all aspects of daily operations.
Ambassador
Jeni's Splendid Ice Creams LLC
10.2020 - 03.2022
Greeter, Order Taker, Cashier, Server, Product Knowledge, Flavor descriptions and Pairing Suggestions, Closing Procedures
Baker
Texas Athletic Nutrition Center TANC UT Austin
09.2018 - 08.2019
Baker of Breads, Dinner Rolls, Biscuits, Muffins and Cookies, Server on Mainline: Proteins and Veggies and Carving Board for all UT Athletes
Baker/Cook
Delta Sky Bar @ Austin BI Airport
05.2019 - 07.2019
Baker of Cookies and Muffins, Cook, prepared all dishes for buffet line at the Delta Sky Bar.
Education
Communications
University Of Texas At Austin
Austin, TXSkills
- Marketing and Advertising
- Sales
- Brand Awareness
- Social Media
- Product Knowledge
- Customer Service
- Problem Resolution
- Attention to Detail
- Hospitality
- Retail Experience
- Receptionist Experience
References
References available upon request
Timeline
Customer Service Agent
Southwest Airlines
11.2023 - Current
Assistant Manager
Austin's Pizza
04.2022 - 06.2023
Ambassador
Jeni's Splendid Ice Creams LLC
10.2020 - 03.2022
Baker/Cook
Delta Sky Bar @ Austin BI Airport
05.2019 - 07.2019
Baker
Texas Athletic Nutrition Center TANC UT Austin
09.2018 - 08.2019
Communications
University Of Texas At Austin