Julena M. Bates
Tucson,AZ
Summary
Working in the movie theater, letting managers know that I wanted to learn as many positions within the company, so I can do shift coverage for any position they needed me in. I got to learn multiple potions in multiple stores. I then decided I wanted to work somewhere that would be more physical so a friend referred me to work at prospect. 3 Months working as a PSA (Passenger Service Assistant) assisting passengers from multiple airlines, I got promoted as a supervisor and I'm leading my team of employees to the right direction of how to treat passengers, and what's the best way to go about Certain situations, I make sure they know I'm here to help them.
Overview
2
2
years of professional experience
Work History
Supervisor
Prospect Airport Services
Tucson, AZ
01.2022 - Current
- PSA I got promoted to Lead potion then 3 days later I became an acting supervisor and within that week I became a supervisor
- Assigning calls for everyone and making sure everyone is receiving the same amount of passengers throughout the day, making sure I'm not over working any of them
- Ensuring/Overseeing every Employee knows the policies and they're being followed
- Overseeing frontline employees on there costumer service.
- Giving advice to the employees on how to handle certain situations
- Letting them know everyday that I'm here to help them, Making sure that they know there efforts are appreciated, Letting every single Employee know individually how they treat their passengers and point out how much of a good worker they are as well as letting them know what they're doing wrong and what needs to be fixed.
- Consistently writing emails about how the day went into detail, auditing the employees on there performances threw out the day.
- Seeing the employees performances on boarding passes, seeing who's boarding passes they didn't scan and ask them why it wasn't scanned.
- Checking the concourses making sure theres enough wheelchairs for the employees, as well as using the front line employee's to give chairs counts, and clear chairs threw TSA before they close.
- Using great communication skills threw the radio/ tablets on a daily basis.
- This job also consists of critical/fast thinking when surprise chairs come off of flights, aisle chairs. and when im short on employees with multiple calls going on
PSA
Prospect Airport Services
Tucson, AZ
10.2021 - 01.2022
- I work with United, Southwest, Alaska, American, and Delta airlines with passenger service assistance
- This job consisted of assisting passengers who needed wheelchairs going up to their gate, or to wherever they needed to go, this could range between the carousels, rent-a-car, or taxis.
- Consistently lifting 60+ pounds as well as pushing 100+ pounds every hour
Having great customer service with passengers making sure they are met.
Concession/Theatre Usher/Box Office Ticket Seller
Cinemark Century 14
Tucson, AZ
04.2021 - 06.2021
- Helped customers complete purchases, locate items and join reward programs for future discounts.
- Greeted customers with a smile and provided friendly, knowledgeable service so they know I'm here to take care of their orders.
- Directed ticket holders to seats and facility locations.
- Carried out day-day-day duties accurately and efficiently.
- Provided customer service by selling tickets and merchandise, answering questions and distributing programs.
- Maintained lobby, hallway and auditorium cleanliness using various sanitation practices.
Scanned customers tickets, reported invalid tickets to supervisor as well as giving them "free" tickets If they had any complaints.
Directed ticket holders to their theater as well as which seat they're going to be sitting in..
Concessions Cashier
Cinemark Theaters
Tucson, AZ
03.2020 - 03.2020
- Concession-Handling and serving people to make sure they get the food they want to enjoy the movie, I always wanted to learn new things, So I would remind my boss I would be interested in learning new things in different departments
- Usher- Cleaning theaters to make sure everything looks presentable, cleaning the seats, and floors.
- Performed cash, card and check transactions to complete customer purchases.
Concession/Usher
Cinemark
College Station, TX
12.2019 - 02.2020
- Concession-Handling and serving people to make sure they get the food they want to enjoy the movie, I always wanted to learn new things, So I would remind my boss I would be interested in learning new things in different departments.
- Hospitality- in this role consists of assisting people to their movie if they need assistance, as well as walking into the theater and making sure no one is recording the movies, the movie screen doesn't have any rips or tears, as well as making sure it's not too cold or hot in the theater, if the customers had questions I would answer them with my best knowledge.
Yard Worker
Myself
Tucson, AZ
01.2018 - 12.2018
- Threw out 2018-2019 I will go door to door asking if people need their yards cleaned or trimmed since I was too young to work legally. Most houses I knocked on let me clean their yards, I charged 20-40 dollars a house. I would pick the weeds, trim the bushes as well as clean up all the dead leaves and trash, so their house looks presentable and clean. I wouldn't do this consistently, I would do this every so often, so I could say I worked hard for what I wanted.
- I would Provide my own materials to clean yards, shovel, hoe rake, trash bags, rakes, Ect.
Education
High School Diploma -
Desert View High School
Tucson, AZ06.2021
Skills
- Communication
- Cash handling
- Analyzation
- Game” Planning
- Motivational Leadership
- Focus and Follow-Through
- Performance Monitoring and Evaluation
- Shift Coverage
- Problem Anticipation and Resolution
- Inventory Accuracy
- Daily Progress Reports
- Staff Meetings
Accomplishments
- Sophomore year Guitar Center had shown up at Desert View and had an “undercover” competition to win a guitar. I played a song I had made and won the ovation guitar, which was my first instrument I have ever owned for myself.
- Becoming a supervisor within a month of showing interest
- While I lived in texas I worked at the movie theater, I was moving back to arizona and my managers, got me a position where I was moving back to in the movie theaters
- While playing the guitar I earned some tip money.
Volunteer
As a supervisor I now get to make certain decisions without having to ask. Me and Paul (other supervisor) made a decision to help other airline we weren't under a contract with, they told us they had 30 passengers, I told them we're not under a contract with them but I'll personally head over there and help with another person since had other flights as well, when the plane got here it was a little crazy but me and Paul assisted the veterans, and gave them all chairs, I told Paul and another PSA to take a picture of every single one of the passengers boarding passes or if they don't have it to write their name down so it's proof that we assisted the passengers that day.
Timeline
Supervisor
Prospect Airport Services
01.2022 - Current
PSA
Prospect Airport Services
10.2021 - 01.2022
Concession/Theatre Usher/Box Office Ticket Seller
Cinemark Century 14
04.2021 - 06.2021
Concessions Cashier
Cinemark Theaters
03.2020 - 03.2020
Concession/Usher
Cinemark
12.2019 - 02.2020
Yard Worker
Myself
01.2018 - 12.2018
High School Diploma -
Desert View High School