Jules Allen
Newport News,VA
Summary
Professional with comprehensive experience in law enforcement, consistently ensuring public safety and effective community policing. Strong focus on collaboration and achieving results through teamwork. Skilled in conflict resolution, crisis management, and maintaining public order. Adaptable and reliable, always ready to respond to evolving situations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Police Officer
City of Newport News
611 Dresden Drive
11.2024 - Current
- Enforced laws and maintained public safety through proactive patrols and community engagement.
- Conducted thorough investigations of crimes, gathering evidence and interviewing witnesses effectively.
- Collaborated with community organizations to enhance crime prevention initiatives and safety programs.
- Utilized advanced communication systems for efficient dispatch coordination and emergency response management.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
ER Client Liaison
The Center of Veterinary Expertise (The Cove)
Suffolk, VA
06.2023 - 11.2024
- Coordinate front desk operations in a high-volume emergency environment, managing client intake, documentation, and payment processing.
- Handle multi-line phone systems, triaging calls and directing urgent inquiries appropriately.
- Communicate clearly with pet owners during high-stress situations, providing updates and resolving concerns with professionalism.
- Maintain accurate patient records and ensure timely information flow between clients and medical staff.
- Prioritize cases based on urgency, supporting efficient workflow and emergency response.
- Demonstrate strong conflict resolution skills while maintaining a calm and empathetic demeanor.
Receptionist/Administrator
Duke GMC
Suffolk, VA
02.2024 - 06.2024
- Greeted visitors and customers warmly, offering refreshments as appropriate.
- Answered incoming calls professionally and politely, responding to customer queries or directing them to the relevant department.
- Maintained reception area cleanliness and tidiness.
- Processed customer payments and updated billing records.
- Organized files, developed spreadsheets, faxed reports, and scanned documents, maintaining the front desk and reception area in neat and organized fashion.
Emergency Veterinary Receptionist/Assistant
Peninsula Animal Referral Center
Yorktown, VA
05.2022 - 10.2023
- Managed client check-in processes, ensuring accurate intake documentation and efficient patient flow.
- Assessed incoming cases and supported triage by identifying urgency and relaying critical information to veterinary staff.
- Processed a wide range of financial transactions, including cash, credit, and financing options.
- Communicated effectively with clients and medical teams to coordinate care and reduce wait times.
- Safely assisted with animal restraint during examinations and treatments.
- Provided discharge instructions and ensured clients understood care plans.
- Maintained detailed medical records and client histories with a high level of accuracy.
Emergency Veterinary Receptionist
Bay Beach Veterinary Emergency Hospital
Virginia Beach, VA
10.2021 - 05.2022
- Delivered high-quality customer service in a fast-paced emergency setting, managing front desk operations and client interactions.
- Evaluated incoming patients and identified urgency to support timely medical attention.
- Documented medical histories, insurance details, and case information with precision.
- Managed incoming calls, routed communications, and responded to client inquiries.
- Maintained a clean, organized, and professional lobby environment.
Customer Service Associate
Goodwill
Newport News, VA
04.2021 - 10.2021
- Processed high-volume transactions accurately while maintaining compliance with cash-handling procedures.
- Delivered friendly, efficient customer service to enhance the shopping experience.
- Assisted customers with product selection and inquiries, improving satisfaction and retention.
- Maintained store organization, cleanliness, and visual presentation standards.
Cashier/Sales Associate
Walmart
Newport News, VA
07.2019 - 04.2021
- Handled complex financial transactions including bill payments, money orders, and transfers.
- Resolved customer concerns and escalated issues when necessary to ensure timely resolution.
- Managed returns and exchanges while maintaining accurate records in company systems.
- Provided clear information on products, services, and store policies.
- Supported inventory management through restocking and organization.
Cashier
Mooyah Burgers & Fries
Hampton, VA
06.2017 - 07.2019
- Delivered fast, accurate service in a high-volume food service environment.
- Managed POS transactions and customized customer orders efficiently.
- Resolved customer concerns and ensured a positive guest experience.
- Maintained strict adherence to sanitation and safety standards.
Cashier/Animal Care Assistant
Pet World
Hampton, VA
02.2018 - 03.2019
- Provided customer education on animal care, products, and services.
- Processed sales transactions and assisted with financing paperwork for animal purchases.
- Maintained cleanliness and sanitation of animal enclosures.
- Scheduled grooming appointments and managed multi-line phone systems.
- Supported daily animal care and handling tasks.
Education
Associate of Applied Science - Criminal Justice
Tidewater Community College
Norfolk, VA01-2024
General Agriculture concentration in Veterinary Medicine
University Of Maryland Eastern Shore
Princess Anne, MD01-2020
Diploma - undefined
Bethel High School
Hampton, VA01-2019
Certification Program - undefined
New Horizons Veterinary Science Program
Newport News, VA01-2018
Skills
- Clear interpersonal communication
- Effective time management
- Computer Proficiency
- Cash handling proficiency
- Calm and Professional Under Pressure
- Basic math skills
- Clerical Support
- File Organization
- Animal care expertise
- Invoice Processing
- Customer Service
- Multitasking and Prioritization
- Multi-Line Telephone Skills
- Receptionist practice
- Report writing
- Conflict de-escalation
- Relationship building and management
- De-escalation techniques
- Community engagement
- Criminal investigations
- Crisis intervention and deescalation
Certification
- CIT Certified
- CPR Certified
Timeline
Police Officer
City of Newport News
11.2024 - Current
Receptionist/Administrator
Duke GMC
02.2024 - 06.2024
ER Client Liaison
The Center of Veterinary Expertise (The Cove)
06.2023 - 11.2024
Emergency Veterinary Receptionist/Assistant
Peninsula Animal Referral Center
05.2022 - 10.2023
Emergency Veterinary Receptionist
Bay Beach Veterinary Emergency Hospital
10.2021 - 05.2022
Customer Service Associate
Goodwill
04.2021 - 10.2021
Cashier/Sales Associate
Walmart
07.2019 - 04.2021
Cashier/Animal Care Assistant
Pet World
02.2018 - 03.2019
Cashier
Mooyah Burgers & Fries
06.2017 - 07.2019
General Agriculture concentration in Veterinary Medicine
University Of Maryland Eastern Shore
Diploma - undefined
Bethel High School
Certification Program - undefined
New Horizons Veterinary Science Program
Associate of Applied Science - Criminal Justice
Tidewater Community College