Jules Francois
Pembroke Pines,FL
Summary
Results-driven with solid administrative, customer service and financial management skills. High-energy team player dedicated to maximizing customer loyalty with exceptional support. Well-organized in planning, problem-solving and multitasking in fast-paced hospitality settings.
Overview
7
7
years of professional experience
Work History
Fitness Attendant
NFC Amenity Management
07.2022 - Current
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
- Demonstrated strong knowledge of all fitness equipment and explained to customers how to properly use each machine.
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
- Supported enrollees in fitness program services by encouraging participation in Zumba, yoga and other beneficial workout classes.
- Helped clients set and achieve health and wellness goals.
- Carried out day-day-day duties accurately and efficiently.
Front Desk Associate
Planet Fitness
09.2018 - 07.2021
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Trained newly hired employees on front desk procedures and business operations.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Drafted and maintained incident reports, daily activity logs and other documents requested by management.
- Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Store Team Member / Express Store
09.2017 - 04.2018
- Protected store inventory and company assets with sound security and loss prevention strategies.
- Organized new stock for floor placement.
- Promoted store brand, mission and values to employees and customers to maintain ideal store atmosphere.
Assistant Store Manager / Babies
10.2016 - 01.2018
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Coached and developed store associates through formal and informal interactions.
- Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
Security / Virtus Protection Agency
08.2014 - 02.2015
- Investigated suspected incidents of fraud, employee theft and embezzlement and reported findings to law enforcement.
- Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage.
- Operated scanning equipment to keep entrance lines moving efficiently.
Store Team Member
Aeropostale
09.2014 - 11.2015
- Organized new stock for floor placement.
- Packaged items with appropriate materials to prevent damage during shipping.
- Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
- Restocked shelves with current merchandise in attractive displays to promote sales.
Education
High School Diploma -
Academy of Hospitality And Tourism
07.2016
Skills
- Fluent in Haitian Creole, French and English
- Administrative skills
- Oral and written communications
- Interpersonal and written communication
- Hospitality services
- Fitness and Nutrition
- Hazardous Chemicals
- CPR Certified
- Department Oversight
- Microsoft Outlook
- Business Leadership
- Common Area Maintenance
Timeline
Fitness Attendant
NFC Amenity Management
07.2022 - Current
Front Desk Associate
Planet Fitness
09.2018 - 07.2021
Store Team Member / Express Store
09.2017 - 04.2018
Assistant Store Manager / Babies
10.2016 - 01.2018
Store Team Member
Aeropostale
09.2014 - 11.2015
Security / Virtus Protection Agency
08.2014 - 02.2015
High School Diploma -
Academy of Hospitality And Tourism
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