Julian Frost
Fort Worth
Summary
Dedicated individual with 5 years of customer service experience and a proven track record of effectively managing teams and overseeing daily operations in fast-paced environments. Skilled in motivating and training staff to deliver exceptional customer service, optimize productivity, and ensure compliance with company policies and procedures. Strong communication and problem-solving abilities, with a commitment to fostering a positive work environment and driving operational excellence. Proficient in multitasking, prioritizing tasks, and adapting to changing priorities to meet business goals and exceed customer expectations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Lead
Black Rifle Coffee Company
07.2022 - 01.2025
- Managed store operations, maintain product displays, ensure compliance with sanitation and food safety standards, and identify solutions to customer issues.
- Handled inventory count and ordering alongside taking paper data and accurately entering it into an online system.
- Set personal and team goals to lead the team to achieve company sales growth.
- Promoted customer loyalty and grow sales by providing friendly, knowledgeable service.
Team Member
Cinemark
01.2022 - 07.2022
- Provided excellent customer service and encouraged returning business.
- Performed building checks to verify all theaters were up to standard and guests were satisfied.
- Contributed to team success by completing jobs quickly and accurately.
Barista
Starbucks
10.2020 - 12.2021
- Maintained upbeat attitude while under pressure to boost team morale and improve customer experience.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Memorized a large drink and food menu to provide fast, consistent service.
Team Member
Cici's Pizza
01.2020 - 10.2020
- Cultivated multi-tasking abilities from working alone on the floor for extended periods of time.
- Developed necessary skills around cash handling, customer service, and working with a team to exceed company goals.
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Education
High school diploma -
Penn Foster
09.2019
Skills
- Store operations management
- Sanitation and food safety compliance
- Inventory management
- Goal setting
- Team leadership
- Sales growth promotion
- Customer service
- Quality control
- Cash handling
- Teamwork
- Communication
- Leadership abilities
Certification
- Texas Alcoholic Beverage Commission Seller's Certification - National Food Handler's Foundation
- Texas Food Safety Manager Certification - Learn2Serve
Timeline
Shift Lead
Black Rifle Coffee Company
07.2022 - 01.2025
Team Member
Cinemark
01.2022 - 07.2022
Barista
Starbucks
10.2020 - 12.2021
Team Member
Cici's Pizza
01.2020 - 10.2020
- Texas Alcoholic Beverage Commission Seller's Certification - National Food Handler's Foundation
- Texas Food Safety Manager Certification - Learn2Serve
High school diploma -
Penn Foster
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