Juli Hilton
New Port Richey,FL
Summary
Motivated Inside Sales Representative successful at exceeding outbound call performance benchmarks. Remains focused on increasing sales through expert customer outreach. Establishes phone presence, drives conversation by creating rapport and builds and maintains productive business relationships.
Overview
5
5
years of professional experience
Work History
Call Center Representative
Luxury Bath of Central FL
Palm Harbor, FL
07.2023 - Current
- Received inbound leads from various lead sources, along with Customer inquiries.
- Maintained accurate records of conversations with clients/prospects using Lead Perfection CRM.
- Met daily performance goals related to call volume, quality assurance standards, and average handle time.
Inside Sales and Customer Service
Boyd Industries
Clearwater, FL
07.2020 - 07.2023
- Managed customer inquiries by providing accurate product details, pricing information, and written quotes through Dynamics 365 CRM.
- Conducted outbound calls to existing clients to upsell products or services.
- Provided efficient resolution of customer complaints.
- Streamlined order processing for outside sales representatives, ensuring smooth transition into production.
Sales Lead Generator
First Capital Business Solutions
Rochester, NY
05.2019 - 06.2020
- Generated leads within a 90 mile radius through successful prospect cold calling of business's and effective use of persuasive communication skills.
- Identified potential new markets for lead generation activities.
- Utilized SalesForce CRM software for lead status and customer information tracking.
Education
Associate of Occupational Studies - Sales And Marketing Education
Bryant And Stratton
12-1993
Skills
- Customer Needs Assessment
- Sales Closing
- Overcome objections
- Persuasive negotiator
- Prospect Follow-Up
Timeline
Call Center Representative
Luxury Bath of Central FL
07.2023 - Current
Inside Sales and Customer Service
Boyd Industries
07.2020 - 07.2023
Sales Lead Generator
First Capital Business Solutions
05.2019 - 06.2020
Associate of Occupational Studies - Sales And Marketing Education
Bryant And Stratton
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