A customer relations professional, skilled in lead generation, customer relationship development, and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as a passion for improving service delivery, enhancing knowledge, and exceeding expectations.
Overview
19
19
years of professional experience
Work History
Scheduler
Luxury Bath of Tampa Bay
Palm Harbor, Florida
11.2021 - 07.2022
Outbound calls, plus incoming inquiries from various lead sources to set Design Consultant appointments.
Performed 140 - 160 calls per day.
Realtor Consultant
Prudential Tropical, Slack LLC and Charles Rutenberg Realty
Palm Harbor, Florida
01.2004 - 11.2021
Communicated with clients to understand property needs and preferences.
Wrote listings detailing and professionally highlighting property features to increase sales chances.
Advised and informed prospective clients on current market activities and conditions.
Experienced with acquiring customers, servicing accounts, creative problem-solving, and negotiations
Scheduled Staging Contractors, Photographers, Appraisers, and Inspectors.
Assisted clients with thorough knowledge of short sales processes, mortgage loan processing and foreclosures.
Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
Negotiated contracts with buyers and sellers to maximize customer savings.
Met contract deadlines.
Collaborated with attorneys, loan officers and agencies to complete property sales and purchases and thoroughly explained all financial requirements and data to potential buyers and sellers.
Education
Two-year Diploma - Business
Detroit Commercial College
Detroit, Michigan
Skills
Interpersonal Skills
Multi-Tasking Skills
Detailed CRM Experience
Organized
Customer Centric
Self-motivated Progress Driven
Appointment and Meeting Scheduling
Telephone Etiquette
Account Management
Attention to Detail
Business Correspondence
Information Assistance
Scheduled Services
Creative Solutions
Calendar and Scheduling Software
Timeline
Scheduler
Luxury Bath of Tampa Bay
11.2021 - 07.2022
Realtor Consultant
Prudential Tropical, Slack LLC and Charles Rutenberg Realty
01.2004 - 11.2021
Two-year Diploma - Business
Detroit Commercial College
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