Charlotte Russell
Palm Harbor, Fl,Fl
Summary
A customer relations professional, skilled in lead generation, customer relationship development, and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as a passion for improving service delivery, enhancing knowledge, and exceeding expectations.
Overview
19
19
years of professional experience
Work History
Scheduler
Luxury Bath of Tampa Bay
Palm Harbor, Florida
11.2021 - 07.2022
- Outbound calls, plus incoming inquiries from various lead sources to set Design Consultant appointments.
- Performed 140 - 160 calls per day.
Realtor Consultant
Prudential Tropical, Slack LLC and Charles Rutenberg Realty
Palm Harbor, Florida
01.2004 - 11.2021
- Communicated with clients to understand property needs and preferences.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Advised and informed prospective clients on current market activities and conditions.
- Experienced with acquiring customers, servicing accounts, creative problem-solving, and negotiations
- Scheduled Staging Contractors, Photographers, Appraisers, and Inspectors.
- Assisted clients with thorough knowledge of short sales processes, mortgage loan processing and foreclosures.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Met contract deadlines.
- Collaborated with attorneys, loan officers and agencies to complete property sales and purchases and thoroughly explained all financial requirements and data to potential buyers and sellers.
Education
Two-year Diploma - Business
Detroit Commercial College
Detroit, MichiganSkills
- Interpersonal Skills
- Multi-Tasking Skills
- Detailed CRM Experience
- Organized
- Customer Centric
- Self-motivated Progress Driven
- Appointment and Meeting Scheduling
- Telephone Etiquette
- Account Management
- Attention to Detail
- Business Correspondence
- Information Assistance
- Scheduled Services
- Creative Solutions
- Calendar and Scheduling Software
Timeline
Scheduler
Luxury Bath of Tampa Bay
11.2021 - 07.2022
Realtor Consultant
Prudential Tropical, Slack LLC and Charles Rutenberg Realty
01.2004 - 11.2021
Two-year Diploma - Business
Detroit Commercial College
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