Summary
Overview
Work History
Education
Skills
Timeline
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Charlotte Russell

Palm Harbor, Fl,Fl

Summary

A customer relations professional, skilled in lead generation, customer relationship development, and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as a passion for improving service delivery, enhancing knowledge, and exceeding expectations.

Overview

19
19
years of professional experience

Work History

Scheduler

Luxury Bath of Tampa Bay
Palm Harbor, Florida
11.2021 - 07.2022
  • Outbound calls, plus incoming inquiries from various lead sources to set Design Consultant appointments.
  • Performed 140 - 160 calls per day.

Realtor Consultant

Prudential Tropical, Slack LLC and Charles Rutenberg Realty
Palm Harbor, Florida
01.2004 - 11.2021
  • Communicated with clients to understand property needs and preferences.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Advised and informed prospective clients on current market activities and conditions.
  • Experienced with acquiring customers, servicing accounts, creative problem-solving, and negotiations
  • Scheduled Staging Contractors, Photographers, Appraisers, and Inspectors.
  • Assisted clients with thorough knowledge of short sales processes, mortgage loan processing and foreclosures.
  • Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
  • Negotiated contracts with buyers and sellers to maximize customer savings.
  • Met contract deadlines.
  • Collaborated with attorneys, loan officers and agencies to complete property sales and purchases and thoroughly explained all financial requirements and data to potential buyers and sellers.

Education

Two-year Diploma - Business

Detroit Commercial College
Detroit, Michigan

Skills

  • Interpersonal Skills
  • Multi-Tasking Skills
  • Detailed CRM Experience
  • Organized
  • Customer Centric
  • Self-motivated Progress Driven
  • Appointment and Meeting Scheduling
  • Telephone Etiquette
  • Account Management
  • Attention to Detail
  • Business Correspondence
  • Information Assistance
  • Scheduled Services
  • Creative Solutions
  • Calendar and Scheduling Software

Timeline

Scheduler

Luxury Bath of Tampa Bay
11.2021 - 07.2022

Realtor Consultant

Prudential Tropical, Slack LLC and Charles Rutenberg Realty
01.2004 - 11.2021

Two-year Diploma - Business

Detroit Commercial College
Charlotte Russell