STELLA SMITH
Summary
Detail-oriented Quality Control Technician adept at reviewing materials and finished items for compliance with specifications and standards. Skilled in reporting and problem-solving with a history of making a positive impact on operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Scheduler
Aston Carter/Securitas
12.2022 - 05.2024
- At Securitas Technology my job was to operate multiple screens when ordering equipment, typing up contracts, scheduling contractors to go out to businesses to install cameras, intrusion, and fire alarms
- After jobs was completed, it was my duty to type up invoices to pay the contractors for the work that was done and close them out
- Notating every step of the way on each job was mandatory and necessary
- On a daily I oversaw over 50 jobs.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Customer Service Agent, Customer Service Representatives
Staffing Texas LLC/Consolidated Communications
10.2020 - 10.2022
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- We specialize in cable, internet, voice, and email services
I handle complaints, credit memos for any inconveniences they might have
I also place correct orders to move, stop, or start services for the customers
Working with high-speed internet thru Xfinity, 2 monitors, and multiple software we pull up each day helps perfect my orders
Each month I reach my monthly goals with my adherence, aht, handling over 40 calls a day and my order accuracy at over 80 percent.
Customer Service Rep
Alorica
01.2019 - 05.2020
- At Alorica I was trained in the CVS Caremark Department utilizing my outstanding customer service skills
- Answering over 40 inbound calls a day assisting customers with refilling prescriptions, going over insurance benefits for copay and maximum benefit allowed for their specific policies.
Safety Attendant
KTM
02.2018 - 11.2018
- The primary duty for personnel on both fire watch or hole watch is to sound the alarm in case of an emergency
- Although the fire watch is watching for sparks after a welder or burner finishes cutting or welding metal, their primary duty is to give the alarm, so firefighters can be brought into play
- Hole watchers aren't supposed to try and enter the confined space to perform a rescue; they sound the alarm so rescue professionals can attend to the matter
- Carry loads of equipment 50 pounds and over.
Customer Service Rep
ALORICA BUSINESS SOLUTIONS LLC
07.2017 - 01.2018
- Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring limited knowledge
- Dispatching contractors to clients homes or business for American Home shield insurance.
Fire Watch
Peak Mechanical
10.2016 - 07.2017
- Fire watch, bottle watch, hole watch, clean areas inside plant
- Carry loads of equipment 50 pounds and over.
Firewatch/Holewatch
KTM
07.2016 - 09.2016
- The primary duty for personnel on both fire watch or hole watch is to sound the alarm in case of an emergency
- Although the fire watch is watching for sparks after a welder or burner finishes cutting or welding metal, their primary duty is to give the alarm, so firefighters can be brought into play
- Hole watchers aren't supposed to try and enter the confined space to perform a rescue; they sound the alarm so rescue professionals can attend to the matter.
Safety Attendant/ Labor
KTM
04.2016 - 06.2016
- The primary duty for personnel on both fire watch or hole watch is to sound the alarm in case of an emergency
- Although the fire watch is watching for sparks after a welder or burner finishes cutting or welding metal, their primary duty is to give the alarm, so firefighters can be brought into play
- Hole watchers aren't supposed to try and enter the confined space to perform a rescue; they sound the alarm so rescue professionals can attend to the matter.
Laborer
Peak Mechanical
02.2016 - 03.2016
- Listen for sound alarms for emergencies, watch for sparks or any hazards that may result in fire while hot work is being performed
- Maintain housekeeping
- Assist workers with named duties.
Fire Watch
Peak Mechanical
09.2015 - 09.2015
- Watch for fires and anything that can spark up.
Fire Watch
Peak Mechanical
08.2015 - 08.2015
- Watch for fires and any sparks that can potentially become fires.
Technician
Signature Group
05.2015 - 06.2015
- Cleaning up the oil spill in California
- Disposing everything on the beach that was infected by the oil.
Fire Watch / Hole Watch / Bottle Watch/Laborer Total Safety
Baytown Chevron Plant
04.2015 - 05.2015
- Sound the alarm in case of an emergency Watch to ensure no smoldering fires result from cutting or welding metal An essential part of construction and industrial maintenance safety programs Must understand the hazards associated with confined space entry Ability to communicate effectively Recognize aberrant behaviors in the personnel in the confined space that may result from the hazards associated with the space and act appropriately in an emergency Basic understanding of fire and fire fighting issues
Clerk
Gulf Health Care Center
08.2014 - 11.2014
- Answer phones, file papers, direct patients family to the patients room and take messages.
Secretary
Omnibus Home Health Care
02.2014 - 08.2014
- File, type, answer phones, work printers and fax machines
- Work computers and email.
Cashier
Walmart
09.2013 - 01.2014
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by providing information and resolving their complaints
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Greet customers entering establishments.
Education
High School Diploma -
Memorial High School
Port Arthur, TXAssociate of Science -
Lonestar Montgomery
Conroe, TX01.2025
Skills
- Attention to Detail
- Active Listening Skills
- Deescalating Expertise
- Improving Customer Experience
- Building Customer Loyalty
- Positive Attitude
- Time Management
- Interpersonal Skills
- Leadership Skills
- Teamwork Skills
- Computer Skills
- Data Entry
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Basic Plus
- TWIC
- Confined Space
- Chevron Site ISTC
- Fire Watch
- Bottle Watch
- ISTC
- Veolia Site Specific
- Motiva Site Specific
- Fire Guard
Additional Information
Osha 10 Hour Certified.
Quality Management System Certified.
Timeline
Scheduler
Aston Carter/Securitas
12.2022 - 05.2024
Customer Service Agent, Customer Service Representatives
Staffing Texas LLC/Consolidated Communications
10.2020 - 10.2022
Customer Service Rep
Alorica
01.2019 - 05.2020
Safety Attendant
KTM
02.2018 - 11.2018
Customer Service Rep
ALORICA BUSINESS SOLUTIONS LLC
07.2017 - 01.2018
Fire Watch
Peak Mechanical
10.2016 - 07.2017
Firewatch/Holewatch
KTM
07.2016 - 09.2016
Safety Attendant/ Labor
KTM
04.2016 - 06.2016
Laborer
Peak Mechanical
02.2016 - 03.2016
Fire Watch
Peak Mechanical
09.2015 - 09.2015
Fire Watch
Peak Mechanical
08.2015 - 08.2015
Technician
Signature Group
05.2015 - 06.2015
Fire Watch / Hole Watch / Bottle Watch/Laborer Total Safety
Baytown Chevron Plant
04.2015 - 05.2015
Clerk
Gulf Health Care Center
08.2014 - 11.2014
Secretary
Omnibus Home Health Care
02.2014 - 08.2014
Cashier
Walmart
09.2013 - 01.2014
High School Diploma -
Memorial High School
Associate of Science -
Lonestar Montgomery
- Basic Plus
- TWIC
- Confined Space
- Chevron Site ISTC
- Fire Watch
- Bottle Watch
- ISTC
- Veolia Site Specific
- Motiva Site Specific
- Fire Guard
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