Alicia Thornton
Lake Butler,FL
Summary
Detail-oriented scheduler with expertise in conflict resolution and process optimization. Proven ability to manage appointments and streamline communication, ensuring effective collaboration across teams. Experienced scheduler skilled in enhancing operational efficiency through process optimization and effective communication. Demonstrated success in resolving scheduling conflicts and maintaining seamless workflow across departments, contributing to timely project completion. Adaptable professional with a strong background in schedule coordination. Known for attention to detail and effective conflict resolution skills, ready to leverage expertise to enhance organizational efficiency and support team productivity.
Overview
21
21
years of professional experience
Work History
Scheduler
Centurion
Lake Butler, FL
02.2020 - 11.2025
- Assisted in resolving scheduling conflicts through effective problem-solving techniques.
- Monitored compliance with scheduling protocols to ensure operational consistency.
- Developed streamlined processes for efficient schedule management and communication.
- Scheduled and confirmed appointments.
- Communicated schedule changes effectively throughout the organization when necessary.
- Developed and maintained scheduling procedures to ensure timely completion of projects.
- Worked closely with project managers to prioritize tasks according to importance and urgency levels.
- Maintained accurate records of all tasks completed by the team.
- Assigned tasks to appropriate personnel based on their skill level and availability.
- Coordinated with other departments regarding resources needed for specific projects.
- Determined the most efficient timeline for completing a given assignment while ensuring optimal resource utilization.
- Resolved scheduling disputes between internal stakeholders in an effective manner.
- Provided guidance and advice on best practices related to scheduling initiatives.
- Analyzed resource requirements for each project and identified potential conflicts or delays.
- Performed data entry into computer systems for tracking purposes.
- Maintained positive working relationship with fellow staff and management.
- Answered phones and routed voicemails to respective employees.
- Handled incoming calls and directed callers to appropriate department or employee.
- Assisted organizational efforts by filing, entering data and answering phones.
- Coordinated support to facilitate general office operations.
- Monitored office services mailbox for business support needs and requests.
- Offered reception coverage to relieve staff during absences or breaks.
- Scheduled service and changed and ordered toner to keep printers and copiers functioning.
- Coordinated scheduling for field personnel across multiple projects.
- Communicated daily schedules to team members, ensuring clarity and accountability.
- Directed office operations during supervisor absence, ensuring seamless workflow.
Coordinated team activities to maintain productivity in supervisor's absence.
Managed office responsibilities effectively while addressing staff inquiries and concerns.
Medical Records Clerk
Centurion
Lake Butler, Florida
11.2014 - 02.2020
- Managed patient records and ensured accurate data entry into electronic systems.
- Organized medical files to maintain compliance with privacy regulations and policies.
- Processed requests for medical records from healthcare providers and patients efficiently.
- Collaborated with healthcare staff to resolve discrepancies in patient information.
- Conducted regular audits of medical records for accuracy and completeness.
- Assisted in training new clerks on record-keeping procedures and software usage.
- Implemented filing systems to enhance retrieval of patient information promptly.
- Maintained inventory of record-keeping supplies and ordered materials as needed.
- Processed incoming medical records requests.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Scanned incoming documentation.
- Organized patient charts, gathering medical histories, lab results and consents.
- Maintained a secure filing system for confidential documents.
- Scanned and validated medical records for upload.
- Retrieved medical charts for healthcare staff for filing in medical records.
- Retrieved patient medical records in response to requests from authorized personnel.
- Updated patient files with new medical information as needed.
- Kept department clean, organized and professional.
- Managed release of information requests and identified requestors as patient, relation or provider.
- Tracked and processed release of information requests.
- Processed and invoiced records requests from patients, providers and third parties.
- Reviewed patient charts for accuracy and completeness.
- Responded to inquiries from patients, physicians and other healthcare providers regarding medical records.
- Monitored compliance with state and federal regulations regarding release of information.
- Pulled patient charts for upcoming appointments.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Purged outdated files.
- Observed confidentiality and safeguarded all patient-related information.
- Supported administration staff with records requests to support patient care.
- Assisted in the development of policies and procedures related to the maintenance of accurate medical records.
- Obtained information by contacting appropriate personnel or patients.
- Prepared reports summarizing patient information as requested by physicians or other healthcare providers.
- Provided training to staff members on proper documentation techniques for medical records.
- Conducted periodic audits of physical documentation versus electronic health records.
- Resolved any discrepancies found in the review process.
- Retrieved medical records upon request from healthcare professionals.
- Assisted patients with requests for their medical records, guiding them through the process.
- Organized and filed hard copy patient records in designated areas.
- Scheduled appointments and updated calendars for medical staff based on patient records.
- Collected, sorted, and distributed incoming correspondence and reports related to medical records.
- Monitored and managed inventory of medical record supplies, such as folders and labels.
- Maintained positive working relationship with fellow staff and management.
- Handled incoming calls and directed callers to appropriate department or employee.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Located and retrieved files, assisting public with general information.
- Mentored junior team members and managed employee relationships.
Correctional Officer
Union Correctional Ins
Raiford, Florida
01.2005 - 10.2010
- Supervised inmate activities within the facility to ensure safety and compliance.
- Conducted regular inspections of cells and common areas for security breaches.
- Managed inmate records and documentation to maintain accurate information flow.
- Responded to emergency situations promptly, following established protocols for safety.
- Facilitated communication between inmates and staff to resolve conflicts effectively.
- Enforced facility rules and regulations consistently to maintain order among inmates.
- Collaborated with law enforcement on security issues and incident reports as needed.
- Trained new officers on operational procedures and safety protocols in the facility.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Inspected cells and conducted random searches of common areas.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
- Detected potential threats and quickly defused conflicts.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct, and signs of conflict.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Maintained clear and open communications with facility areas to support safe operations.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
- Applied non-violent response tools and physical restraint during problematic situations.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
- Oversaw public areas and grounds to verify cleanliness and inmate safety.
- Investigated incidents involving prisoners or staff to determine who was responsible for any violations of policies or procedures.
- Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
- Directed visitor sign-in, documenting processes, and completing appropriate visitation logs.
- Operated security control systems to monitor entrances, exits, and movement within the facility.
- Enforced institutional policies and procedures to maintain order and security within the correctional facility.
- Managed conflict and negotiated resolutions between inmates to prevent violence and ensure the safety of all individuals in the facility.
- Conducted headcounts to ensure that all inmates were accounted for.
- Provided first response medical care in emergency situations until professional medical staff could take over.
- Performed head counts, checking cells for missing inmates.
- Inspected locks, window bars, doors, and security systems to support escape prevention.
- Guarded facility entrances to screen visitors.
- Conducted fire, safety and sanitation inspections.
- Counseled inmates and responded to legitimate questions, concerns and requests.
- Issued clothing, tools and other authorized items to inmates.
- Used appropriate means to discipline prisoners.
- Reported on quality of inmate work and violations committed by prisoners.
- Served meals and dispensed medications to inmates.
Education
Vocational School - Criminal Justice - Criminal Justice
Lake City Community College
Lake City04-2005
High School Diploma -
Columbia High School
Lake City06-2000
Some College (No Degree) -
Lake City Community College
Lake CitySkills
- Schedule coordination
- Conflict resolution
- Process optimization
- Compliance monitoring
- Task prioritization
- Appointment management
- Communication skills
- Data management
- Team collaboration
- Time management
- Detail orientation
- Problem solving
- Documentation proficiency
- Microsoft Office Suite
- Patient scheduling
- Call schedule distribution
- Effective multitasking
- Document management
- Data entry
- Teamwork and collaboration
- Telephone etiquette
- Medical terminology
- Schedule verification
- Computer skills
- Deadline tracking
- Recordkeeping expertise
- Attention to detail
- Timesheet management
- Client-specific scheduling
- Meeting scheduling
- Customer service
- Calendar management
- Problem-solving
- Strong work ethic
- Database maintenance
- Multi-line telephones
- Filing and data archiving
- Inventory replenishment
- Decision-making
- Administrative background
- Multi-line phone systems
- Proofreading
Timeline
Scheduler
Centurion
02.2020 - 11.2025
Medical Records Clerk
Centurion
11.2014 - 02.2020
Correctional Officer
Union Correctional Ins
01.2005 - 10.2010
Vocational School - Criminal Justice - Criminal Justice
Lake City Community College
High School Diploma -
Columbia High School
Some College (No Degree) -
Lake City Community College