Heather Kutemeier
Summary
Dynamic and results-oriented professional with extensive experience at Woodland Terrace Assisted Living, adept in schedule management and workflow optimization. Excelled in enhancing employee satisfaction and operational efficiency by 30% through innovative scheduling solutions. Skilled in Microsoft Excel and effective multitasking, demonstrating a strong work ethic and a proactive attitude in achieving business objectives.
Talented Administrative Assistant and Concierge goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
30
30
years of professional experience
Work History
Scheduler
Woodland Terrace Assisted Living
05.2017 - 11.2024
- Set schedules for 40 staff by planning and designating shifts and hours.
- Supported company growth by efficiently scaling scheduling processes to accommodate expanding workforce and evolving business needs.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Assisted in the hiring process by analyzing workforce requirements and providing input on candidate selection for optimal team composition.
- Supported effective cross-training initiatives by identifying opportunities for staff members to gain experience in different roles or departments.
- Maintained compliance with labor laws and company policies through diligent monitoring of scheduled hours, breaks, and time off requests.
- Proactively identified staffing gaps and initiated recruitment efforts to maintain sufficient personnel levels for smooth operations at all times.
- Developed strong relationships with employees, fostering trust and open communication around scheduling concerns or requests for accommodations.
- Improved staff efficiency by developing and implementing optimized scheduling processes.
- Enhanced employee satisfaction with flexible scheduling options, accommodating personal commitments and preferences.
- Elevated team morale by incorporating regular feedback into scheduling decisions, promoting a sense of ownership and accountability for all staff members.
- Minimized schedule conflicts by proactively addressing potential issues, leading to smoother operations and reduced employee stress.
- Increased accuracy of payroll records by closely monitoring timekeeping practices and promptly addressing discrepancies as needed.
- Streamlined communication by maintaining a centralized scheduling system easily accessible to all staff members.
- Contributed to higher retention rates by balancing employee preferences with business needs when creating schedules.
- Collaborated with department managers to identify optimal staffing levels and adjust schedules accordingly for improved productivity.
- Reduced overtime costs through accurate forecasting of staffing needs and proactive adjustments to work schedules.
- Promoted positive workplace culture through fair scheduling practices that recognized individual contributions and rewarded exceptional performance.
- Managed filing system, entered data and completed other clerical tasks.
- Facilitated seamless transitions during employee absences or vacations by arranging appropriate coverage in advance, ensuring minimal disruptions to daily operations.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Established administrative work procedures to track staff's daily tasks.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Administrative Assistant
Woodland Terrace at Longmeadow
06.2016 - 11.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained inventory of office supplies and placed orders.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Liaised between clients and vendors and maintained effective lines of communication.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Concierge
Woodland Terrace Assisted Living
06.2016 - 11.2024
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
- Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
- Improved customer satisfaction with prompt and accurate information about local attractions.
- Conducted tours of property and local area, enhancing guests' understanding and enjoyment of location.
- Implemented feedback system for services provided, leading to continuous improvement in service delivery.
- Maintained detailed records of guest preferences to personalize future visits.
- Managed reservations for exclusive events, increasing guest engagement and satisfaction.
- Responded to guest inquiries and complaints, resolving issues to maintain high service standards.
- Facilitated smooth check-in and check-out processes, minimizing wait times and improving guest satisfaction.
- Coordinated transportation arrangements for guests, leading to seamless travel experiences.
- Assisted in planning and executing special events, contributing to memorable guest experiences.
- Oversaw management of lost and found items, reuniting guests with their belongings and fostering trust.
- Handled customer complaints to satisfy and retain guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Greeted guests upon arrival by providing warm welcome.
- Maintained accurate and up-to-date records of guest information.
- Responded to guest inquiries to maximize guest satisfaction.
- Created welcoming and comfortable environment for guests.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
Acting Social Service Director
West Woods of Bridgman
02.2013 - 01.2014
- Collaborated with cross-functional teams to identify opportunities for process improvement, reducing downtime and increasing productivity.
- Ensured compliance with industry regulations and standards, maintaining a safe working environment for staff and customers alike.
- Implemented training programs for staff development, enhancing skills and knowledge for improved overall performance.
- Enhanced client well-being by conducting comprehensive assessments and developing individualized care plans.
- Facilitated skill-building workshops for clients, empowering them to achieve greater independence and selfsufficiency.
- Participated in ongoing professional development opportunities to stay current on best practices in social work practice and relevant industry trends.
- Strengthened community resources by collaborating with local service providers to address clients'' needs.
- Advocated for client interests during multi-agency meetings, ensuring that their voices were heard when making decisions about their care.
- Evaluated the effectiveness of client interventions, refining strategies as needed to maximize outcomes and achieve desired goals.
- Assisted clients in navigating complex systems of care, breaking down barriers to accessing quality services and support networks.
- Improved family dynamics through the facilitation of group therapy sessions focusing on communication and conflict resolution skills.
- Monitored client progress regularly, adjusting care plans as needed to ensure optimal outcomes.
- Developed rapport with diverse clients, displaying empathy and understanding for various cultural backgrounds and life experiences.
- Created a safe environment for clients to share personal stories, fostering trust and open communication within therapeutic relationships.
- Conducted thorough case documentation to maintain accurate records of client interactions, interventions, and outcomes.
- Supported families experiencing mental health challenges, connecting them with appropriate resources and providing ongoing counseling services.
- Maintained confidentiality of sensitive client information while complying with all mandatory reporting requirements as dictated by law or agency policy.
- Empowered clients to make informed decisions, providing them with up-to-date information on available services and programs.
- Coordinated multidisciplinary team meetings to discuss client progress and collaborate on strategies for continued success in treatment goals.
- Implemented evidence-based interventions to address client needs and promote positive change in their lives.
- Coordinated referrals to community services to help clients obtain needed support.
- Protected clients' health information with strict protocols focused on controlling access to confidential information.
- Completed comprehensive psychosocial evaluations for new residents to identify needs and strengths.
- Managed residential discharges for facility and coordinated after-care activities.
- Detailed residents' medical and social needs for personnel and arranged for appropriate services.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Monitored clients' progress to adjust treatment plans accordingly.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
Activities Assistant
Jordan's Life Care Center
06.1994 - 07.2009
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Provided emotional support and companionship to improve quality of life for residents.
- Provided clear communication to staff, residents, and family members regarding upcoming events and any necessary accommodations or modifications needed for participation.
- Communicated with family members and other caregivers to provide updates on well-being and care of residents.
- Engaged residents through events, small groups, and personal attention.
- Scheduled movies, entertainment, and other special events.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
- Facilitated smooth transitions between activities through efficient set-up and break-down procedures, minimizing downtime for participants.
- Demonstrated flexibility and adaptability when faced with unforeseen circumstances or changes to scheduled programming, ensuring a consistently enjoyable experience for residents.
- Evaluated the effectiveness of each activity based on participant feedback and adjusted programming accordingly for increased satisfaction.
- Maintained cleanliness standards within activity spaces through diligent organization efforts and adherence to infection control protocols.
- Collaborated with interdisciplinary team members to develop comprehensive activity plans addressing the diverse needs of each resident.
- Evaluated supplies and requested purchases to meet activity plans.
- Assisted in training new staff members on proper procedures for conducting activities while maintaining a safe environment for residents.
- Ensured compliance with safety regulations during all activities, minimizing risk of injury to participants.
- Documented preferences and helped develop relevant activities.
- Assisted with physical therapy exercises to help residents regain strength and mobility.
- Documented resident progress in charts and records, providing accurate information to assist with ongoing care plans and evaluations.
- Improved residents'' physical wellbeing by coordinating exercise programs tailored to individual abilities and needs.
- Sourced new entertainment options, diversifying activities calendar to maintain high interest levels.
- Fostered sense of community and belonging, organizing group outings that connected residents with wider community.
- Enhanced residents' cognitive skills with specially designed brain games and puzzles.
- Boosted community involvement, establishing volunteer programs with local schools and organizations.
Education
No Degree - Applied Behavioral Science
Ashford University
San Diego, CAHigh School Diploma -
Galien High School
Galien, MI05-1994
Skills
- Computer skills
- Attention to detail
- Data entry
- Strong work ethic
- Critical thinking
- Teamwork and collaboration
- Effective multitasking
- Schedule coordination
- Problem-solving
- Schedule management
- Workflow optimization
- Customer service
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
- Customer relations
- Clerical support
- Strong problem solver
- Documentation and recordkeeping
- Office management
- Professional communication
- Database entry
- Dedicated team player
- Excel spreadsheets
- Appointment scheduling
- Recordkeeping
- Verbal communication
- Deadline oriented
- Records management
- Professional and mature
- Filing and data archiving
- Invoice processing
- Documentation and reporting
- Relationship building
- Mail handling
- Meticulous attention to detail
- Document management
- Prioritization
- Multi-line phone systems
- Client relations
- Multi-line phone proficiency
- Resourceful
- Confidential document control
- Internal communications
- Mail management
- Supervising staff
- Highly adaptable
- Excellent multitasking
- Proactive attitude
- Guest services
- Telephone etiquette
- Hospitality
- Guest experiences
- Polite telephone etiquette
- Safety procedures
- Interpersonal communications
- Conflict resolution
- Vendor interaction
- Team supervision
- Reservations management
- Effective decision making
- Quality assurance
- Advanced time management
- Hospitality service expertise
- Discreet confidentiality
- Management interaction
- Multitasking and organization
Timeline
Scheduler
Woodland Terrace Assisted Living
05.2017 - 11.2024
Administrative Assistant
Woodland Terrace at Longmeadow
06.2016 - 11.2024
Concierge
Woodland Terrace Assisted Living
06.2016 - 11.2024
Acting Social Service Director
West Woods of Bridgman
02.2013 - 01.2014
Activities Assistant
Jordan's Life Care Center
06.1994 - 07.2009
No Degree - Applied Behavioral Science
Ashford University
High School Diploma -
Galien High School