Cheryl Maxfield
Winona,TX
Summary
Motivated Office and Administrative Support Professional experienced in enhancing workflow efficiency and managing office tasks. Improved document organization and internal communication protocols, leading to smoother daily operations. Committed to delivering exceptional customer service while adapting quickly to new software and systems.
Overview
18
18
years of professional experience
Work History
Scheduler
Texas Oncology
06.2025 - 03.2026
- Managed a high-volume multi-line phone system, scheduling over 80 patient appointments daily for multi-provider clinical teams while optimizing slot utilization and minimizing scheduling conflicts.
- Coordinated patient appointments to improve clinic operations and increase patient satisfaction.
- Maintained clinical appointment flow by sending automated or manual confirmations, managing cancellation waitlists, and rescheduling canceled blocks to sustain revenue.
- Utilized EMR platforms to accurately input patient demographics, update clinical schedules, and document communication logs in strict compliance with HIPAA regulations.
- Collaborated daily with physicians, clinical staff, and billing departments to streamline routing of patient clinical inquiries, prescription refills, and urgent triage messages.
Scheduler
US Dermatology Partners
10.2024 - 02.2025
- Verified patient demographic and insurance information in computer system to ensure accurate patient records
- Confirmed patients' appointments through phone calls and electronic systems.s and answered incoming questions about appointments.
- Confirmed patients' appointment and answered incoming questions about appointments.
- Provided patients with clear directions to their appointments.
- Answered telephone, directed patients, salespeople, and visitors to the correct telephone extension, and took messages.
- Answered telephone, directed patients, salespeople, and visitors to the correct telephone extension, and took messages.
- Coordinated and scheduled appointments for medical providers to ensure efficient patient flow.
Certified Pharmacy Technician /Route Driver
CVS Omnicare
Tyler, Texas
07.2022 - 08.2024
- Rotated and worked in various assigned pharmacy workstations including: Packaging, Staging, Return Receiving, Narcotics, IV, Ekit, Compounding, Omnicell Cycle Fill,
- Machine Packaging, and AutoMed.
- Received product deliveries, pulled and staged products for distribution, rotated stock, and coordinated with drivers to ensure accurate shipments and timely deliveries.
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations, and resolving problems to maximize efficiency.
- Identified customer needs, built trust, navigated complex situations, and resolved problems to enhance service efficiency.
- Reviewed medical records for completeness, assembled records in standard order, and filed records accurately according to the filing system.
- Ensured timely delivery of pharmaceuticals to nursing homes for patient care. to nursing homes efficiently and reliably.
Office Manager
Property Damage Appraisers
05.2019 - 08.2020
- Manage day-to-day office operations, including scheduling, correspondence, and record-keeping.
- Processed insurance claims and invoices, ensuring timely submission and follow-up.
- Organized and scheduled appointments for appraisers, optimizing their time and resources.
- Coordinated and managed appointment schedules for appraisers, ensuring efficient use of their time., managing their calendar effectively.
- Managed communication with clients and vendors through phone calls, emails, and other channels, providing excellent service and support.
- Oversaw office supplies inventory and reordered supplies.
- Coordinated maintenance and repair of office equipment.
- Ensured office policies and procedures were followed and updated.
- Served as the primary point of contact for client inquiries and appointments.
Clerical
Express Employment Professionals
06.2014 - 12.2018
- Entered data into company database accurately
- Executed diverse office duties to support daily operations.
- Ensured precise data entry into the company database into company database accurately
- Coordinated shipment and delivery schedules
- Organized shipment logistics to ensure timely delivery and delivery schedules
Crosswalk and Nutrition Assistant
Moore Public Schools
Moore, OK
08.2011 - 05.2012
- Established and maintained a safe crossing environment for the children at the crosswalk
- Monitored children's actions while walking through the crosswalk to verify safety and wellness.
- Built relationships with children daily to support their social development.
- Facilitated daily interactions with children to promote a supportive environment. to ensure a supportive atmosphere.
- Continually encouraged children to be understanding and patient with others.
Receptionist
Northwest Animal Clinic
Oklahoma City, OK
11.2007 - 08.2009
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Organized and maintained front desk and reception area for efficient visitor experience.
- Produced multiple copies of documents for office use. sent faxes and handled all incoming and outgoing correspondence.
- Coordinated daily office operations and ensured proper maintenance of equipment.
- Provided support to doctor for efficient patient care.
- Managed cash handling and ensured accurate bank deposits.
Education
Chapel Hill High School
Tyler , TXSkills
- Appointment scheduling
- Appointment Coordination
- Data management
- Filing/Data Archiving
- MS Word
- Office suite
- Organizational Skills
- Detail-Oriented
- Results-driven
- Customer Service Expert
- Courteous
- EMR scheduling
- Patient demographics
- Attention to detail
- Effective communication
- Customer service
- Teamwork and collaboration
Other Work Experience
Title: Customer Service Representative / Office Assistant
Timeline
Scheduler
Texas Oncology
06.2025 - 03.2026
Scheduler
US Dermatology Partners
10.2024 - 02.2025
Certified Pharmacy Technician /Route Driver
CVS Omnicare
07.2022 - 08.2024
Office Manager
Property Damage Appraisers
05.2019 - 08.2020
Clerical
Express Employment Professionals
06.2014 - 12.2018
Crosswalk and Nutrition Assistant
Moore Public Schools
08.2011 - 05.2012
Receptionist
Northwest Animal Clinic
11.2007 - 08.2009
Chapel Hill High School