ALANIS CARDONA
Stanhope,NJ
Summary
Dedicated and experienced scheduling professional with 5+ years at The IMA Group in high-volume appointment scheduling and claimant support. Consistently meets or exceeds performance expectations while maintaining accuracy, professionalism, and quality customer service. Experienced in resolving scheduling challenges, addressing claimant concerns, identifying earlier appointment opportunities, and supporting coworkers by providing guidance and clarifying processes. Ready to leverage strong communication, problem-solving, organizational, and leadership skills as a Scheduling Team Lead.
Overview
9
9
years of professional experience
Work History
Scheduler
The IMA Group
04.2021 - Current
- Schedule and reschedule claimant appointments accurately and efficiently in a high-volume scheduling environment.
- Monitored appointment availability and filled cancellations to optimize scheduling capacity and minimize open appointment slots.
- Proactively offer claimants earlier appointment opportunities when availability allows, helping improve access and reduce appointment wait times.
- Managed incoming call queues, assisted claimants with scheduling needs, and resolved concerns with professionalism and empathy.
- Conduct appointment confirmation calls to ensure claimants are informed of upcoming appointments.
- Consistently meet or exceed established calls-per-hour performance expectations.
- Supported coworkers by guiding on prior claimant interactions and clarifying processes to resolve issues accurately and efficiently.
Sales Associate
GAP
New York, USA
09.2018 - 04.2021
- Delivered customer service in high-volume, tourist-focused retail location, enhancing visitor experience.
- Managed inventory, markdowns, and merchandise organization, ensuring optimal product presentation and stock availability.
- Executed online order processing for shipment, achieving high accuracy and efficiency in fulfillment.
Cashier
Burger King
New York, USA
04.2017 - 09.2018
- Provided fast, friendly, and accurate customer service in a high-volume environment.
- Processed cash and credit card transactions, ensuring accuracy and minimizing errors.
- Collaborated with team members to deliver timely service during peak hours.
Education
Associate Degree - Liberal Arts
Borough of Manhattan Community College
New YorkHigh School Diploma - Arts and Sciences
Bronx High School for the Visual Arts
BronxSkills
- High-Volume Scheduling
- Appointment scheduling
- Cancellation handling
- Appointment Confirmation
- Call queue management
- Claimant Communication
- Performance & Productivity
- Process knowledge
- Microsoft Excel
- Microsoft Word
- Problem Solving
- Team support
Timeline
Scheduler
The IMA Group
04.2021 - Current
Sales Associate
GAP
09.2018 - 04.2021
Cashier
Burger King
04.2017 - 09.2018
Associate Degree - Liberal Arts
Borough of Manhattan Community College
High School Diploma - Arts and Sciences
Bronx High School for the Visual Arts