Tasia Elery
Minneapolis,MN
Summary
Customer Experience Specialist skilled in high-volume communication and quality control. Maintains accurate documentation and navigates complex workflows to enhance service delivery. Coordinates effectively across teams to resolve issues rapidly and foster trustworthy interactions. Adaptable to new systems and processes, with a commitment to patient-centered service.
Overview
2026
2026
years of professional experience
Work History
Customer Experience & Operations Specialist
Amazon
Shakopee, Minnesota
2023 - Current
- Managed high-volume customer interactions with professionalism and clarity, enhancing brand-aligned communication and customer trust.
- Identified process gaps and implemented improvements that reduced errors and increased customer satisfaction.
- Oversaw order accuracy and workflow coordination, ensuring high quality and consistency in documentation and processes.
- Balanced multiple systems and tasks simultaneously, maintaining accuracy and meeting deadlines to support operational efficiency.
Health Information Analyst (Remote)
Alorica
Pensacola, Florida
- Maintained strict accuracy when entering and updating patient data across multiple systems, consistently meeting quality and compliance standards.
- Identified and corrected discrepancies in patient records, ensuring data integrity and compliance with regulations.
- Analyzed issues to identify root causes, delivering effective, patient-centered solutions that addressed challenges.
- Explained health information in clear language, enhancing patient readiness and minimizing rescheduled appointments.
- Delivered clear, empathetic support to patients and families, ensuring every interaction reflected professionalism, accuracy, and a calm, reassuring tone.
- Scheduled appointments with precision, verifying patient information, insurance details, and exam requirements to prevent errors and delays.
- Navigated multiple software platforms simultaneously while maintaining speed, accuracy, and a positive patient experience.
- Consistently met or exceeded performance metrics related to call quality, documentation accuracy, and service efficiency.
Care Coordinator
Pensacola Developmental Center
Pensacola, Florida
- Coordinated comprehensive care plans for individuals with developmental disabilities to enhance support.
- Facilitated effective communication among clients, families, and healthcare providers to ensure cohesive care.
- Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
- Monitored clients' progress and documented changes in care needs to inform adjustments in treatment.
- Ensured compliance with health regulations and agency policies in service delivery.
Education
Bachelor of Science - Behavioral Sciences
The University of West Florida
Pensacola, FL05-2014
Skills
- Patient & Customer Support
- High-Volume Scheduling
- Appointment scheduling
- Eligibility verification
- Workflow Coordination
- Quality assurance
- Quality compliance
- EMR / EHR Systems
- Scheduling Platforms
- CRM Tools
- Multi-System Navigation
- Microsoft Office Suite
- Data documentation
- Documentation accuracy
- Multi-line Phone Systems
- Remote Communication Tools
- Remote efficiency
- Problem-solving techniques
- Conflict resolution
- Professional Communication
- Cross-functional communication
- Team collaboration
- Time management
- Customer engagement
- Workflow coordination
Timeline
Health Information Analyst (Remote)
Alorica
Customer Experience & Operations Specialist
Amazon
2023 - Current
Care Coordinator
Pensacola Developmental Center
Bachelor of Science - Behavioral Sciences
The University of West Florida