Alize Williams
Manteca,CA
Summary
Recruiter and People Operations Specialist with experience in full-cycle talent acquisition, HRIS management, and
high-volume recruiting environments. Skilled in sourcing, screening, interviewing, and onboarding candidates while
ensuring compliance with employment and labor laws. Adept at building strong candidate relationships, optimizing
recruitment workflows, and collaborating cross-functionally to meet aggressive hiring goals. Proven success in driving
operational efficiency, improving candidate experience, and supporting strategic HR initiatives.
Overview
6
6
years of professional experience
Work History
Customer Experience & Operations Specialist
Tesla
Fremont, California
2024.07 - Current
- Led a high-performing sales team in delivering seamless customer experiences, ensuring accurate order processing and timely resolution of client issues
- Leveraged CRM and analytics tools to monitor customer interactions and sales metrics, driving data-informed improvements in team performance
- Facilitated onboarding, training, and coaching for new sales team members to accelerate ramp-up and maintain consistent service quality
- Collaborated cross-functionally with sales, operations, and HR teams to streamline workflows and enhance overall customer satisfaction
- Successfully transitioned from sales team lead to People Operations support role, expanding skillset to include HR functions
- Supported People Operations by managing employee records, coordinating benefits administration, and assisting with recruitment logistics
- Partnered with HR and leadership to implement process improvements that increased operational efficiency and employee engagement
- Contributed to development and documentation of training materials and operational guides to support scalable team growth
- Demonstrated adaptability and eagerness to grow by shifting from customer-facing sales leadership to internal People Ops support
Customer Support Supervisor
Upgrade Inc
Phoenix, Arizona
2023.06 - 2024.07
- Supervised daily call center operations, coached frontline reps, and monitored KPIs to ensure service excellence.
- Developed and delivered training programs for onboarding and process improvements.
- Collaborated with cross-functional teams to optimize CRM usage and address customer pain points.
- Monitored quality and escalations, offering direct support to reps and resolving high-impact issues efficiently.
- Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Identified areas of improvement in the customer service process and developed strategies to address them.
- Conducted weekly meetings with customer support team members to discuss performance, goals and objectives.
Customer Service Representative
DoorDash
Phoenix, Arizona
2022.10 - 2023.06
- Handled high volumes of customer inquiries and complaints, delivering resolution and support with empathy and speed.
- Met or exceeded performance benchmarks for call handling, resolution time, and customer satisfaction.
- Investigated and solved service or billing concerns to retain and restore customer trust.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided product information to customers in a timely manner.
- Identified opportunities to improve customer service processes and procedures.
Customer Service Representative
Arizona Department of Economic Security
Phoenix, AZ
2021.05 - 2022.05
- Managed 60–70 daily inbound calls during the pandemic, assisting customers with unemployment claim issues.
- Maintained composure during high-stress situations, using active listening and efficient troubleshooting.
- Used multiple systems simultaneously to document and resolve complex case-related questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries via phone, email, and chat.
Customer Service Representative (Contract)
Valor Global/ AZ Dept. of Health Services
Phoenix, AZ
2021.01 - 2021.05
- Scheduled COVID-19 vaccine appointments across multiple platforms and handled live chat inquiries.
- Delivered accurate service while navigating evolving public health policies and appointment availability.
- Rescheduled no-shows and cancellations, helping reduce appointment waste and increase fulfillment.
- Accepted a high volume of inbound calls
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Ensured compliance with regulatory requirements and industry standards.
Education
Bachelor of Arts - Public Relations
Arizona State University
Tempe, AZ2024-05
High School Diploma -
Manteca High School
Manteca, CA2017-05
Skills
Full-Cycle Recruitment & Sourcing HRIS & ATS Management Employment & Labor Law Compliance Talent
Pipeline Development Candidate Relationship Management Onboarding & New Hire Orientation Data-Driven
Recruitment Metrics Process Improvement & Workflow Optimization Cross-Functional Team Collaboration Conflict
Resolution & De-escalation Techniques
Timeline
Customer Experience & Operations Specialist
Tesla
2024.07 - Current
Customer Support Supervisor
Upgrade Inc
2023.06 - 2024.07
Customer Service Representative
DoorDash
2022.10 - 2023.06
Customer Service Representative
Arizona Department of Economic Security
2021.05 - 2022.05
Customer Service Representative (Contract)
Valor Global/ AZ Dept. of Health Services
2021.01 - 2021.05
Bachelor of Arts - Public Relations
Arizona State University
High School Diploma -
Manteca High School