Charlese Carr
New Haven,CT
Summary
Dedicated to 8 years of experience as a scheduler, with expertise in EPIC scheduling and HIPAA compliance, ensuring optimal patient flow and satisfaction through effective communication and conflict resolution. Proficient healthcare scheduling professional with a focus on patient care and HIPAA compliance. Known for critical thinking and strong communication skills, contributing to improved patient flow and efficient referral processes.
Overview
18
18
years of professional experience
Work History
Scheduler
Yale New Haven Health System
new have , ct
02.2017 - Current
- Communicated with healthcare providers to confirm appointment details and availability.
- the ability to use sound independent judgement and critical thinking i
- Resolved scheduling conflicts to ensure optimal patient flow and satisfaction.
- Collaborated with clinical staff to prioritize urgent cases and appointments.
- Communicated schedule changes effectively throughout the organization when necessary.
- Managed communication between healthcare providers and patients for referral processes.
- Coordinated patient referrals to ensure timely access to specialized care.
- Educated patients on referral processes, addressing questions and concerns effectively.
- Ability to deal with confidential and sensitive patient information in a professional manner while complying with all HIPAA regulations.
- ability to handle heavy phone volume.
CNA
Coachman Square
woodbridge ct, ct
02.2008 - 01.2018
- Assisted patients with daily living activities and personal hygiene needs.
- Monitored patient vital signs and reported changes to nursing staff.
- Maintained a clean and safe environment for patients and staff.
- Administered medications according to established protocols and guidelines.
- Documented patient care activities accurately in electronic health records systems.
Education
Associate of Science - Nursing
Gateway Community College
New Haven, CT01-2028
Skills
- Proven experience scheduling in a high-volume center
- EPIC scheduling,
- experience using an electronic medical record system
- HIPAA compliance
- Patient care
- Effective communication
- Critical thinking
- Scheduling coordination
- Appointment scheduling
- Patient confidentiality
Accomplishments
In May of 2024 i received the a Great Catch Award,each quarter to a recipient chosen by the Safety Committee from submitted nominations. The program recognizes staff who prevent harm from reaching patients by using the YNHHS High Reliability Organization (HRO) CHAMP behaviors:
Communicate Clearly
Handoff Effectively
Attention to Detail
Mentor Each Other – 200% Accountability
Practice and Accept a Questioning Attitude
Timeline
Scheduler
Yale New Haven Health System
02.2017 - Current
CNA
Coachman Square
02.2008 - 01.2018
Associate of Science - Nursing
Gateway Community College
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