Simone Guardia
New Iberia,LA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
31
31
years of professional experience
Work History
Scheduler
Iberia Medical Center
New Iberia, LA
07.1992 - 06.2023
- Scheduled and confirmed appointments.
- Communicated schedule changes effectively throughout the organization when necessary.
- Entered information into system to update status reports.
- Worked closely with project managers to prioritize tasks according to importance and urgency levels.
- Submitted new system orders and completed related paperwork.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Created, updated, and monitored project schedules for multiple departments.
- Provided delay updates and information regarding special circumstances.
- Ensured compliance with established policies and procedures related to scheduling activities.
- Processed payments and updated accounts to reflect balance changes.
- Coordinated with other departments regarding resources needed for specific projects.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
- Identified areas where processes can be improved upon, resulting in greater efficiency within the team.
- Tracked progress of ongoing projects against previously established milestones.
- Analyzed demand and recommended updates to calendar schedule.
- Determined the most efficient timeline for completing a given assignment while ensuring optimal resource utilization.
- Provided guidance and advice on best practices related to scheduling initiatives.
- Resolved scheduling disputes between internal stakeholders in an effective manner.
- Analyzed resource requirements for each project and identified potential conflicts or delays.
- Monitored task dependencies across various projects to identify any risks or issues that may arise during execution.
- Maintained positive working relationship with fellow staff and management.
- Answered phones and routed voicemails to respective employees.
- Handled incoming calls and directed callers to appropriate department or employee.
- Assisted organizational efforts by filing, entering data and answering phones.
- Maintained front desk to provide positive first impression.
- Monitored office services mailbox for business support needs and requests.
- Encouraged and improved cross-department internal communication.
- Offered reception coverage to relieve staff during absences or breaks.
- Scheduled service and changed and ordered toner to keep printers and copiers functioning.
- Participated in credit and collections activities.
Education
Bachelor of Arts - Speech Pathology
University of Louisiana At Lafayette
Lafayette, LA12-1999
Skills
- Progress Tracking
- Quality Assurance
- Cost Estimation
- Scheduling Software
- Relationship Building
- Master scheduling
- Production Coordination
- Deadline Management
- HIPAA Compliance
- Insurance Verification
- Appointment Coordination
- Patient Scheduling
- Continuous Improvement
- Analytical Skills
- Problem-solving aptitude
- Excellent Communication
- Interpersonal Communication
- Reliability
- Decision-Making
- Professionalism
- Organizational Skills
- Professional Demeanor
- Multitasking
- Interpersonal Skills
- Task Prioritization
- Adaptability and Flexibility
- Analytical Thinking
- Attention to Detail
- Problem-Solving
- Active Listening
- Time management abilities
- Problem-solving abilities
- Effective Communication
- Self Motivation
- Written Communication
- Goal Setting
- Electronic Medical Record Software
- Time Management
- Team Collaboration
- Teamwork and Collaboration
- Team building
- Adaptability
- Database Maintenance
- Patient Relations
- Calendar Management
- Schedule Management
- Medical Terminology
- Outpatient Procedures
- Supply Ordering
- Customer Service
- Flexible Schedule
- Patient Eligibility Requirements
- Adaptable and Flexible
- Insurance Authorizations
- Data Management
- Data Entry Software
- Appointment Setting
- Organization and Time Management
- Appointment Scheduling
- Office reception
- Patient Health Information Access
- Current Procedural Terminology (CPT)
- Co-payment collection
- Computer Proficiency
- Calendar and Appointment Management
- Collaboration and Teamwork
- Clerical Support
Timeline
Scheduler
Iberia Medical Center
07.1992 - 06.2023
Bachelor of Arts - Speech Pathology
University of Louisiana At Lafayette
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