Brianna Averette
Bagdad,KY
Summary
Dedicated scheduling professional with expertise in patient scheduling, conflict resolution, and HIPAA compliance. Committed to enhancing operational efficiency and ensuring seamless appointment coordination.
Overview
9
9
years of professional experience
Work History
Scheduler
Jarvis Family Medical
Louisville, Kentucky
02.2025 - Current
- Coordinated physician appointments and patient scheduling to optimize provider availability.
- Monitored appointments to ensure seamless scheduling and minimize conflicts.
- Maintained confidentiality of patient information, adhering to HIPAA requirements.
- Streamlined scheduling processes to enhance planning accuracy and efficiency.
Financial Counselor
Norton Healthcare
Louisville, Kentucky
08.2022 - 01.2025
- Evaluated patient financial situations to provide tailored counseling services.
- Assisted patients in understanding financial responsibilities and payment options.
- Educated patients about insurance benefits and coverage details.
- Communicated effectively with patients to ensure understanding of financial policies.
- Maintained accurate records of patient interactions and financial discussions.
Patient Registration Representative
Norton Healthcare
Louisville, Kentucky
12.2020 - 07.2022
- Collected patient information and verified insurance eligibility efficiently.
- Communicated clearly with patients regarding registration processes and requirements.
- Registered patients accurately in the electronic health record system.
- Assisted in resolving patient inquiries and concerns promptly and professionally.
- Coordinated with clinical staff to ensure smooth patient flow during appointments.
- Maintained confidentiality of patient records in compliance with healthcare regulations.
Resolution Analyst
Humana Inc
Louisville, Kentucky
02.2018 - 12.2020
- Analyzed customer inquiries, resolving issues to enhance customer satisfaction.
- Applied company guidelines and legal requirements to make informed claim resolution decisions.
- Analyzed time-sensitive data for Grievance and Appeals to ensure timely resolutions.
Enrollment Specialist
Humana Inc
Louisville, Kentucky
07.2017 - 01.2018
- Coordinated member enrollment processes for health insurance plans, ensuring accuracy and compliance.
- Entered and reviewed customer data, maintaining up-to-date records to support enrollment efforts.
- Inputted and validated applicant data in computer system, enhancing data integrity for enrollment operations.
Education
Associate of Arts - Psychology
Weber State University
Ogden, UT05-2015
High School Diploma -
Louisville Central High School
Louisville05-2011
Skills
- Appointment scheduling
- Appointment management
- Appointment coordination
- Scheduling software
- HIPAA compliance
- Patient data management
- Financial counseling
- Conflict resolution
- Client relations management
Timeline
Scheduler
Jarvis Family Medical
02.2025 - Current
Financial Counselor
Norton Healthcare
08.2022 - 01.2025
Patient Registration Representative
Norton Healthcare
12.2020 - 07.2022
Resolution Analyst
Humana Inc
02.2018 - 12.2020
Enrollment Specialist
Humana Inc
07.2017 - 01.2018
Associate of Arts - Psychology
Weber State University
High School Diploma -
Louisville Central High School