Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Kennedy Johnson

Tulsa,OK

Summary

Highly experienced Customer Service professional advanced in researching and resolving customer issues by utilizing strong problem-solving and communication skills to deliver customer satisfaction. With over two years of experience working in a call center and remote (Remote) setting, Experience with sales, troubleshooting, tech support and customer care. In-depth experience assessing individual needs, up-selling and cross-selling solutions to better serve both the customer and company, Detail-oriented, multi-tasker that excels in high volume customer service environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Scheduler

RadNet
11.2024 - 04.2025
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.

Telecommunication

SS&C Technologies
09.2021 - 11.2022
  • Collected customer feedback and conducted product exchanges to exceed customer satisfaction goals.
  • Improved operational efficiencies while managing customers’ requests, and transactions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Regularly exceeded daily sales and product add-on quotas.
  • Handling 20-40 Inbound and Outbound Calls per 10-hour shift.
  • (Full Time)
  • (Remote)

Call Center Representative

Teleperformance
01.2020 - 08.2021
  • Answered 40-70 inbound calls per shift with friendly greeting to create positive inbound calling experience for customers while simultaneously responding to questions via email and/or chat.
  • Maintained a High QA score exceeding high expectations and maintaining professionalism and customer relation skills.
  • Strong phone and verbal communication skills along with active listening.
  • Used Microsoft Office tools to track customer experiences, communication, and marketing efforts.
  • (Full-Time)
  • (Remote)

Cashier

Childrens Place Inc.
10.2020 - 03.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma - undefined

Will Rogers High School
Tulsa, OK
05.2020

Skills

  • Account management
  • Adaptability Skills
  • Call center experience
  • CRM
  • Customer Service Skills
  • Documentation and report
  • Interpersonal skills
  • Microsoft Office Applications (MS Excel, PowerPoint, Word)
  • Problem solving skills
  • Verbal and written communication
  • Attention of Detail Skills
  • Active Listening Skills
  • Decision-Making Skills
  • Typing Skills (75-100 WPM)
  • Time Management Skills
  • Computer Skills (Navigating through Computer)
  • Service/Product Knowledge Skills
  • Patience
  • Critical Thinking
  • Effective Communication
  • Conflict Resolution
  • Detail-orientated
  • Ability to Research and resolve customer service issues
  • Able to work under pressure
  • Social Skills
  • Strong Organizational Skills
  • Persuasive Selling
  • Learning Proficiency
  • Excellent knowledge retention

Certification

Drivers license

Languages

English
Full Professional

Timeline

Scheduler

RadNet
11.2024 - 04.2025

Telecommunication

SS&C Technologies
09.2021 - 11.2022

Cashier

Childrens Place Inc.
10.2020 - 03.2021

Call Center Representative

Teleperformance
01.2020 - 08.2021

High School Diploma - undefined

Will Rogers High School

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