Juli Oglesby
Portsmouth,VA
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
16
16
years of professional experience
Work History
Store Manager
Banners Hallmark
10.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Store Manager
Family Dollar
05.2020 - 10.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Rotated merchandise and displays to feature new products and promotions.
- Manage receiving process and truck unloads
Assistant Store Manager
Kohls Department Store
12.2008 - 05.2020
- Assisted in driving sales, improving customer service, and gaining credit acquisitions
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Assisted in the recruitment, hiring, and onboarding of new team members, fostering a productive work environment.
- Analyzed sales reports to identify trends, adjusting merchandising strategies accordingly for maximum revenue generation.
Education
High School Diploma -
Deep Creek High School
Chesapeake, VA06.1992
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store Operations
- Training and mentoring
- Store Merchandising
- Payroll Management
- Teamwork and Collaboration
- Shift Scheduling
Accomplishments
Hallmark- highest sales over plan in the company 2022
- highest average transaction increase 2023
Timeline
Store Manager
Banners Hallmark
10.2021 - Current
Store Manager
Family Dollar
05.2020 - 10.2021
Assistant Store Manager
Kohls Department Store
12.2008 - 05.2020
High School Diploma -
Deep Creek High School
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