Julia-Ann Valenti
Kerhonkson,NY
Summary
Highly skilled server experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.
Overview
2
2
years of professional experience
Work History
Server
Denino's South Pizzeria
Brick Township, NJ
11.2023 - Current
- Informed customers of daily specials and menu changes.
- Provided excellent customer service during meal times.
- Responded promptly to customer inquiries about menu items, ingredients, and prices.
- Ensured dining areas were clean and set up for each shift according to established standards.
- Learned to properly handle cash transactions and process credit card payments.
- Assisted in stocking inventory, setting up workstations, preparing mise en place, and breaking down stations at end of shifts.
- Maintained knowledge of restaurant policies regarding guest services and satisfaction.
- Maintained a professional attitude while working in a fast-paced environment.
- Checked that all orders were accurate before delivering to customers.
- Verified that all dishes served met quality expectations.
Server
La Mondina
Brielle, NJ
06.2023 - 08.2024
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Learned to properly handle cash transactions and process credit card payments.
- Checked that all orders were accurate before delivering to customers.
- Provided excellent customer service during meal times.
- Informed customers of daily specials and menu changes.
- Responded promptly to customer inquiries about menu items, ingredients, and prices.
- Verified that all dishes served met quality expectations.
- Maintained a professional attitude while working in a fast-paced environment.
- Performed opening and closing side duties including cleaning tables, chairs and floors.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Explained menu items, describing ingredients and cooking methods upon request.
Phone Receptionist
Denino’s Pizzeria & Tavern
Staten Island, NV
01.2023 - 10.2023
- Answered incoming calls in a professional and courteous manner, providing excellent customer service.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Informed customers of daily specials and signature menu items.
- Explained menu items, describing ingredients and cooking methods upon request.
- Trained new employees to perform duties.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Ensured that food was served promptly after being prepared by the kitchen staff.
Beach Patrol
Seaside Park Beach Control
Seaside Park, NJ
06.2022 - 09.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
High School Diploma -
Toms River High School North
Toms River, NJ06-2022
Bachelor of Science - Nursing
Ocean County College
Toms River, NJSkills
- Effective communication skills, neat appearance, ability to work under pressure, effective decision making skills, good time management, organization, customer service skills, self-motivation, and ability to be on feet for long hours
Timeline
Server
Denino's South Pizzeria
11.2023 - Current
Server
La Mondina
06.2023 - 08.2024
Phone Receptionist
Denino’s Pizzeria & Tavern
01.2023 - 10.2023
Beach Patrol
Seaside Park Beach Control
06.2022 - 09.2023
High School Diploma -
Toms River High School North
Bachelor of Science - Nursing
Ocean County College