Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
SalesAssociate

Julia-Ann Valenti

Toms River,NJ

Summary

Experienced server skilled in supporting restaurant operations and maintaining seamless communication with servers, hosts, and managers. Known for delivering exceptional customer service by quickly and energetically fulfilling special requests.

Overview

3
3
years of professional experience

Work History

Sales Associate

The UPS Store Inc.
01.2025 - Current
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Solved customer challenges by offering relevant products and services.

Server

INNESS Hospitality (seasonal)
03.2024 - 08.2024
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Server

Denino's South Pizzeria (seasonal)
11.2023 - 04.2024
  • Informed customers of daily specials and menu changes.
  • Provided excellent customer service during meal times.
  • Responded promptly to customer inquiries about menu items, ingredients, and prices.
  • Ensured dining areas were clean and set up for each shift according to established standards.
  • Learned to properly handle cash transactions and process credit card payments.
  • Assisted in stocking inventory, setting up workstations, preparing mise en place, and breaking down stations at end of shifts.
  • Maintained knowledge of restaurant policies regarding guest services and satisfaction.
  • Maintained a professional attitude while working in a fast-paced environment.
  • Checked that all orders were accurate before delivering to customers.

Phone Receptionist

Denino’s Pizzeria & Tavern (seasonal)
01.2023 - 10.2023
  • Answered incoming calls in a professional and courteous manner, providing excellent customer service.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Informed customers of daily specials and signature menu items.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Trained new employees to perform duties.
  • Provided menus and answered questions about menu items and specials.
  • Managed reservations, waitlists, and special requests for large parties.
  • Ensured that food was served promptly after being prepared by the kitchen staff.

Beach Patrol

Seaside Park Beach Control
06.2022 - 09.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Education

Bachelor of Science - Nursing

Ocean County College
Toms River, NJ

High School Diploma -

Toms River High School North
Toms River, NJ
06-2022

Skills

  • Effective communication skills, neat appearance, ability to work under pressure, effective decision making skills, good time management, organization, customer service skills, self-motivation, and ability to be on feet for long hours

Education and Training

true

Timeline

Sales Associate

The UPS Store Inc.
01.2025 - Current

Server

INNESS Hospitality (seasonal)
03.2024 - 08.2024

Server

Denino's South Pizzeria (seasonal)
11.2023 - 04.2024

Phone Receptionist

Denino’s Pizzeria & Tavern (seasonal)
01.2023 - 10.2023

Beach Patrol

Seaside Park Beach Control
06.2022 - 09.2023

High School Diploma -

Toms River High School North

Bachelor of Science - Nursing

Ocean County College

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Julia-Ann Valenti