Julia Baranowski
Daly City,CA
Summary
Proven Guest Advocate at Target, adept in enhancing guest satisfaction and streamlining operations. Leveraged exceptional communication and detail-oriented skills to exceed service standards, foster empathetic client relationships, and improve team productivity. Demonstrated ability to remain calm under pressure, prioritizing customer needs effectively.
Overview
4
4
years of professional experience
Work History
Guest Advocate
Target
09.2023 - Current
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Optimized store operations by assisting with closing procedures
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding company operations, policies and services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cross-trained and backed up other customer service managers.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective customers.
Guest Advocate
Target
10.2020 - 04.2023
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Enhanced team productivity through proactive communication, coordination, and cooperation with colleagues.
- Responded proactively and positively to rapid change.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
Bachelor of Arts - History
San Francisco State University
San Francisco, CA12.2024
Skills
- Exceptional communication
- Strong empathy
- Guest Relations
- Detail Oriented
- Money handling abilities
- Customer Relations
Timeline
Guest Advocate
Target
09.2023 - Current
Guest Advocate
Target
10.2020 - 04.2023
Bachelor of Arts - History
San Francisco State University