Julia Bellantoni
Millbury,MA
Summary
Business Development Manager with a track record of enhancing client relationships and driving revenue growth. Skilled in contract negotiation and CRM systems, leading to improved team performance and client satisfaction. Proven ability to coach teams for optimal performance and achieve measurable results.
Overview
11
11
years of professional experience
Work History
Business Development Manager
Colonial Automotive
Hudson, MA
07.2021 - 08.2025
- Identified potential clients, established relationships, and negotiated contracts to secure new business opportunities.
- Cultivated client relationships to enhance retention and satisfaction in competitive markets.
- Developed and maintained a comprehensive database of customers and prospective leads to support targeted outreach.
- Collaborated with sales teams to ensure alignment of business objectives.
- Managed daily operations of business development center to optimize efficiency.
- Oversaw team performance while providing coaching to enhance staff development.
- Compiled analytical reports on industry trends and competitor activities to inform strategic management decisions.
- Participated in weekly executive meetings to discuss progress toward organizational goals.
Business Development Manager
Sunnyside Ford
Holden, MA
01.2020 - 07.2021
- Aligned sales team objectives to enhance collaboration and boost revenue growth.
- Developed lead generation strategies that increased engagement with potential clients.
- Oversaw daily operations of business development center to ensure seamless workflow.
- Conducted follow-up calls to evaluate customer satisfaction and collect feedback on services.
- Coordinated multi-channel communication via email, phone, and website to improve client engagement.
- Responded to inquiries via phone and email regarding pricing and inventory.
Business Development Representative
Colonial Automotive
Hudson, MA
11.2017 - 12.2019
- Managed inbound and outbound customer communications to improve service delivery.
- Maintained accurate customer records within CRM system for efficient tracking.
- Processed incoming calls, emails, and web chat requests efficiently and professionally.
- Assisted customers with inquiries, product selection, ordering, and appointment scheduling.
- Conducted follow-up calls to confirm customer satisfaction post-interaction.
- Supported other BDC representatives by providing guidance and assistance.
Bartender
PACC
Webster, Massachusetts
09.2018 - 12.2018
- Trained new bartenders on drink preparation and customer service standards, ensuring consistent quality and enhancing team performance.
- Mixed and served beverages following established recipes and customer preferences.
- Recommended personalized drink selections to enhance customer satisfaction and enjoyment.
- Maintained cleanliness and organization of bar area during shifts.
- Managed inventory by restocking supplies and monitoring product levels.
- Cultivated relationships with regular customers, fostering loyalty and creating a welcoming bar atmosphere.
Business Development Representative
Herb Chambers
Millbury, MA
06.2015 - 09.2017
- Managed customer inquiries via phone and email, ensuring prompt responses that enhanced customer experience.
- Utilized CRM software to track customer interactions, improving follow-up efficiency.
- Resolved customer issues promptly, maintaining high satisfaction levels.
- Handled customer complaints professionally, fostering trust and loyalty.
- Conducted follow-up calls to strengthen customer relationships and increase retention.
- Provided detailed information on vehicle features, financing options, warranties, and pricing.
Server/To-Go Server
Chilis
Auburn, Massachusetts
07.2014 - 02.2015
- Delivered exceptional customer service, contributing to high satisfaction levels among guests.
- Took customer orders accurately and promptly, ensuring a smooth dining experience.
- Upsold menu items to enhance guest experiences.
- Operated POS terminals for precise order input and efficient bill processing.
- Executed opening and closing duties, streamlining dining area setup and supply restocking.
- Managed cash transactions according to company procedures, ensuring accuracy and accountability.
Education
High School Diploma -
Shepherd Hill Regional High School
Dudley, MA06-2014
Skills
- Lead generation
- Revenue growth
- Market analysis
- Client relationship management
- Contract negotiation expertise
- CRM proficiency
- Team leadership
- Performance coaching
Timeline
Business Development Manager
Colonial Automotive
07.2021 - 08.2025
Business Development Manager
Sunnyside Ford
01.2020 - 07.2021
Bartender
PACC
09.2018 - 12.2018
Business Development Representative
Colonial Automotive
11.2017 - 12.2019
Business Development Representative
Herb Chambers
06.2015 - 09.2017
Server/To-Go Server
Chilis
07.2014 - 02.2015
High School Diploma -
Shepherd Hill Regional High School