Julia Hansett
Leawood,KS
Summary
Accomplished Store Manager with a proven track record at Walgreens, adept in efficient store management and customer service excellence. Spearheaded initiatives that significantly improved customer satisfaction and streamlined operations. Skilled in strategic troubleshooting and mentoring, showcasing a blend of hard and soft skills essential for dynamic retail environments.
Overview
17
17
years of professional experience
Work History
Store Manager
Walgreens
10.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Resolved complaints to ensure positive client relationships.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Supported onboarding of recruits, ensuring readiness for successful role execution.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted thorough assessments to elevate team performance and efficiency.
- Approved regular payroll submissions for employees.
Assistant Store Manager
Home Depot
04.2018 - 10.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Enhanced store performance by examining and utilizing sales trends.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Assistant Store Manager
Big Lots
12.2016 - 04.2021
Assistant Store Manager
Walmart
06.2008 - 04.2018
Education
High School Diploma -
Blue Valley North
Overland, MO05.2005
Skills
- Customer service
- Strategic Troubleshooting
- Customer Interaction
- Prioritization and Coordination
- Efficient Store Management
- Client Service Management
- Training and mentoring
Timeline
Store Manager
Walgreens
10.2021 - Current
Assistant Store Manager
Home Depot
04.2018 - 10.2021
Assistant Store Manager
Big Lots
12.2016 - 04.2021
Assistant Store Manager
Walmart
06.2008 - 04.2018
High School Diploma -
Blue Valley North