Julia Bisbee
Chester,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Customer Service Representative/ Sales Admin Asst
PSS World Medical
04.1997 - 07.2006
- Created, prepared and delivered reports to various departments.
- Prepared agendas and took notes at meetings to archive proceedings.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Provided materials preparation, notes and minute taking for meetings.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Updated reports, managed accounts and generated reports for company database.
- Standardized office structures and processes to promote collaboration and increased performance.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Worked on inventory and supply use procedures to enhance efficient and economical use of equipment and supplies.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Delivered performance reviews, recommending additional training or advancements.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Maintained computer and physical filing systems.
- Prepared meeting rooms and materials and recorded important information.
- Compared vendor prices and negotiated for optimal savings.
- Coordinated special projects and managed schedules.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Coordinated and aligned corporate and office schedules and disseminated important work information to employees.
- Developed standard operating procedures for all administrative employees.
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system
- Supported office staff and operational requirements with administrative tasks.
- Completed and filed financial documentation for accounting purposes.
Customer Service Representative
McKesson
10.1997 - 02.1998
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected and analyzed customer information to prepare product or service reports..
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Improved overall efficiency by anticipating needs and providing outstanding support.
- Delivered excellent customer service, resulting in consistent customer satisfaction rating.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive attitude.
- Delivered prompt service to prioritize customer needs.
- Sought ways to improve processes and services provided.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Completed data entry tasks with accuracy and efficiency.
- Evaluated source documents to locate needed information.
- Reviewed completed work for compliance with regulations.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Corrected data entry errors to prevent duplication or data degradation.
- Monitored database updates and verified for correctness.
Education
High School Diploma - General Studies
Meadowbrook High School
North Chesterfield, Va05.1995
Skills
- Report preparation
- Complaint resolution
- Administrative support
- Medical terminology knowledge
- Training development aptitude
- Shipping procedures understanding
- Strategic sales knowledge
- Receiving support
- Professional telephone demeanor
- Service standard compliance
- Recordkeeping strengths
- Account management
- Creative problem solving
- Multi-line phone talent
- Money handling abilities
Timeline
Customer Service Representative
McKesson
10.1997 - 02.1998
Customer Service Representative/ Sales Admin Asst
PSS World Medical
04.1997 - 07.2006
High School Diploma - General Studies
Meadowbrook High School