Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Accomplishments
Languages
Volunterr work
References
Timeline
Generic

Julia Black

Worcester,MA

Summary

Dynamic and dedicated professional with extensive experience in customer service at Shaw's Supermarket. Proven ability to maintain cleanliness and organization while demonstrating empathy and effective communication. Skilled in health education and patient advocacy, ensuring a positive experience for all patrons. Committed to excellence in hospitality and team collaboration.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Chashier

Shaw's Supermarket
Worcester, MA
05.2023 - 08.2023
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Processed returns and exchanges of merchandise following store policies.
  • Ensured compliance with all safety regulations within the store environment.
  • Maintained cleanliness of checkout area, including countertops, registers, windowsills, and floors.
  • Issued receipts, refunds, credits, or change due to customers.

Waiter

Skyline bistro at Worcester Technical High School
Worcester, MA
01.2020 - 05.2023
  • Followed all safety and sanitation regulations when handling food or drinks.
  • Greeted guests and answered questions about menu items.
  • Performed cashier duties such as taking payments, counting change, and issuing receipts.
  • Cleared away dirty dishes from tables after each course was finished.
  • Ensured all dishes were prepared according to recipe standards.
  • Assisted with setting up the dining area before shift began.
  • Suggested additional items to customers based on their preferences and needs.
  • Took orders from patrons accurately and efficiently.
  • Delivered accurate checks at the end of each meal period.

Wait Staff Member

Southgate at Shrewsbury
Shrewsbury, MA
06.2022 - 12.2022

Responsibilities as wait staff include:

  • I ensured compliance with safety procedures when handling hot plates and sharp objects.
  • I talked with kitchen staff about customer allergies and special requests.
  • Checked on customers during meals to confirm satisfaction with food and service.
  • Performed opening and closing duties, including restocking supplies and cleaning floors.
  • Prepared tables by arranging linens, silverware, and glassware.
  • Resolved customer complaints professionally to maintain a positive atmosphere.
  • Managed multiple tasks simultaneously while maintaining organization under pressure.
  • Assisted fellow wait staff with tasks such as refilling beverages and delivering food.

Education

Bachelor of Arts - Health Sciences

Assumption University
Worcester, MA
05-2027

Nurse Aide - Nurse Aide

The Fieldston School
Worcester, MA
08-2024

Skills

  • Cleaning and sanitizing
  • Empathy and patience
  • Hospitality and accommodation
  • Written and verbal communication
  • Health education
  • Patient advocacy
  • Customer service
  • Communication skills
  • Team collaboration

Certification

  • OSHA
  • ServSafe/Alcohol
  • Crowd Management
  • CPR & AED
  • Nurse Aide

Affiliations

  • Youth groups
  • Reading
  • Hosting

Accomplishments

  • I was a part of the National Society of High School Scholars

Languages

jamaican creole
Native/ Bilingual

Volunterr work

  • PIWC Worcester
  • Worcester Public Library
  • The Food Bank

References

References available upon request.

Timeline

Chashier

Shaw's Supermarket
05.2023 - 08.2023

Wait Staff Member

Southgate at Shrewsbury
06.2022 - 12.2022

Waiter

Skyline bistro at Worcester Technical High School
01.2020 - 05.2023

Bachelor of Arts - Health Sciences

Assumption University

Nurse Aide - Nurse Aide

The Fieldston School