Julia Brand
Administrative Assistant
San Diego,CA
Summary
Ambitious professional with experience in customer service, recruiting, crisis management, safe transportation and community building. A reliable team player with the ability to efficiently problem solve and safely navigate in fast paced and high stress environments. Results driven and highly motivated to provide quality care and service that delivers and exceeds expectations and builds a quality reputation. Constantly searching for new opportunities that provide challenges, learning, and growth.
Overview
11
11
years of professional experience
Work History
Student Services Coordinator
College of English Language
San Diego, CA
09.2022 - Current
- Serve as the "faceoftheschool" and assist students with various inquiries and processes. Recognized by partnering agencies and CEO for exceptional service.
- Created informative documents, protocols, and flyers within the first 6 months to boost efficiency of procedures and improve student experience.
- Daily computer operation: Outlook, Google Workspace, Trello, Fidelo Software, & Canva.
Rideshare Driver
Uber/Lyft
Honolulu, HI And Portland, OR
03.2017 - 08.2022
- Maintained a 5 star rating while completing nearly 4000 rides with no accidents, injuries, or complaints. Received top compliments on friendliness, humor, cleanliness and safety.
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors, and willingness to work overnight weekend shifts in downtown regions.
Sales Associate, Japanese Speaking
Sato Seafood
Honolulu, HI
12.2021 - 06.2022
- Original opening team member with a multifaceted role including: customer interface, cashier, prep and cook, inventory, dishwashing, order handling, and stock organization.
- Implemented up-selling strategies to boost revenue and increase customer satisfaction.
- Trained and developed new members in products, selling techniques and procedures.
Social Services Assistant
State of Oregon DHS Child Welfare
Oregon City, OR
09.2018 - 06.2019
- Operated in a fast paced crisis driven environment doing a variety of tasks including child abuse investigations, emergency response, detailed report writing, safe transportation of youth, scheduling, records requests, attending court hearings, etc.
- Selected to be cross trained in data collection, analysis, and other protocols. Recognized for flexibility and success at conflict resolution and working well under pressure.
Recruiter
Aerotek
Portland, OR
12.2015 - 03.2017
- High volume full life cycle recruiting: resume screening, phone screens, interviews, and reference checks. Averaged 50+ calls daily and operated a proprietary database.
- Doubled candidate pool with creative recruiting tactics, partnerships with local organizations, and high referral volume through communication, service, and reliability.
Community Mentor
Willamette University
Salem, OR
08.2012 - 05.2015
- Established safe, inclusive, and supportive communities through policy enforcement, event planning and advocacy for equity, inclusion, and intercultural learning.
- Advised students regarding personal and academic difficulties, solving interpersonal problems, and roommate disputes, etc. and facilitated resource connections.
Education
Bachelor of Arts - Sociology
Willamette University
Salem, OR06.2015
High School Diploma -
Punahou School
Honolulu, HI06.2011
Skills
- Teamwork and Mentorship
- Interpersonal Communication
- Quality Customer Service
- Conflict Resolution
- Crisis Management
- Safety and Policy Enforcement
- Data Collection
- Reporting writing
- Public Speaking
- Cultural Competency
- Versatile and Adaptable
- Detail Oriented
Languages
Japanese
Native or Bilingual
Certification
Google Digital Garage: The Fundamentals of Digital Marketing
Timeline
Student Services Coordinator
College of English Language
09.2022 - Current
Sales Associate, Japanese Speaking
Sato Seafood
12.2021 - 06.2022
Social Services Assistant
State of Oregon DHS Child Welfare
09.2018 - 06.2019
Rideshare Driver
Uber/Lyft
03.2017 - 08.2022
Recruiter
Aerotek
12.2015 - 03.2017
Community Mentor
Willamette University
08.2012 - 05.2015
Bachelor of Arts - Sociology
Willamette University
High School Diploma -
Punahou School
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